Sr. Product Manager - Resident Experience

Vantaca+HOAi•Wilmington, NC

2h•Remote

About The Position

Vantaca's vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry. We’re not just building software; we're creating an AI-native platform that's redefining what's possible in community management. For the resident experience, this means going beyond traditional self-service portals to create intelligent, personalized experiences that anticipate needs, eliminate friction, and make homeowners feel genuinely connected to their communities. Our product managers need to think beyond traditional B2C feature sets to envision how AI can fundamentally reshape how millions of residents interact with their homes and communities—from predictive payment reminders to intelligent community insights that drive engagement without requiring any learning curve. As the Senior Product Manager for Resident Experience, you will own the complete resident-facing product experience across mobile, web, and emerging channels. You'll be responsible for the strategy, roadmap, and delivery of features that homeowners use to pay dues, submit maintenance requests, access community documents, communicate with their boards, and engage with their neighborhoods. This is a consumer product role within a B2B company where you'll need to balance the needs of our management company customers with the expectations of modern consumers who compare our app to Venmo, Zillow, and their banking apps. We're looking for someone who understands human behavior at scale, has shipped mobile-first products that millions of people use, and can design experiences so intuitive that residents never need a tutorial or support ticket. You'll explore how HOAi's capabilities can deliver personalized, predictive experiences—from proactive payment reminders to intelligent community insights—that make homeowners feel more connected and informed. Our product managers are passionate about understanding the needs of our users and turning that empathy into exceptional user experiences. Our PMs leverage cutting-edge AI tools daily, as you will have access to the latest AI platforms and the autonomy to experiment with emerging tools that make you more effective. You will work collaboratively with developers, designers, and other key stakeholders to develop a deep understanding of resident needs, develop a strategy for near-term and long-term product growth, and then work closely with our engineering team to take the right ideas from concept to final delivery and widespread adoption in the market.

Requirements

B2C Product Management Experience
5+ years of product management experience building consumer-facing products, with at least 3 years focused on mobile apps with significant user bases.
Proven track record of shipping mobile-first products that achieved high app store ratings and strong organic growth.
Experience with consumer fintech, payments, or financial services products strongly preferred.
Deep understanding of consumer behavior, engagement metrics (DAU/MAU, retention curves, cohort analysis), and growth strategies.
Experience designing for low-touch or no-touch user onboarding and support models.
AI-Native Product Management Experience
Demonstrated ability to use AI tools (ChatGPT, Claude, Cursor, v0, etc.) to accelerate product work—from rapid prototyping and user story generation to competitive analysis and documentation.
Experience building interactive prototypes using AI-powered tools to validate concepts quickly with stakeholders and users before engineering investment.
Comfortable leveraging LLMs for research, synthesis, and communication—turning complex technical requirements into clear narratives and vice versa.
Track record of using AI to enhance personal productivity and team velocity, whether through automated workflows, intelligent summarization, or rapid iteration on designs and requirements.
Bachelor's degree in Business, Computer Science, Design, or a related field, or equivalent professional experience.
Exceptional communication and interpersonal abilities with a user-first mindset. Lead by example by creating a strong sense of purpose and promoting a culture of excellence.
Demonstrated success in driving product adoption, engagement, and retention in consumer products.
A strategic thinker with a passion for innovation and a track record of delivering exceptional consumer experiences.
A collaborative leader who can ingest good ideas from wherever they originate and quickly build trust and mutual respect across B2C and B2B stakeholders.
Consumer product instincts. You understand what makes consumers love and recommend products. You think about app store ratings, Net Promoter Score, and organic growth as core success metrics.
Mobile-first mindset. You design for thumbs, not mice. You understand iOS and Android platform conventions, performance constraints, and what makes a mobile experience feel native and responsive.
Data-driven decision making with qualitative balance. You use quantitative data (funnels, retention, engagement) and qualitative research (user interviews, usability testing) to inform product decisions. You know when to trust the data and when to dig deeper.
Payment and financial UX expertise. You understand friction points in payment flows, trust signals, and how to design financial experiences that feel secure and effortless.
AI-augmented workflow proficiency. You regularly use AI tools to prototype faster, analyze data more deeply, and communicate more effectively. You see AI as a force multiplier for product velocity and quality.
Self-service design philosophy. You obsess over making products so intuitive that users never need help. You monitor support ticket volume as a product quality metric.
Strong business and creative capabilities. You can gather specific user insights and turn them into product opportunities that drive engagement, reduce churn, and provide meaningful value to residents.
Comfort working in a growth-mode company. You should be excited to work in new and fast-changing circumstances as your understanding of the space evolves alongside your team.
Self-starting. You are able to manage multiple, competing tasks, navigate change, and meet deadlines with limited direction.
Excellent attention to detail and strong desire to iterate and improve. You are committed to demonstrating continuous improvement for yourself and your team. You believe in shipping, measuring, and iterating.
Excellent written and verbal communication. You are comfortable interacting and presenting to all levels of the company, especially key stakeholders and external partners. You can translate technical complexity into simple, user-friendly language.

Nice To Haves

Experience with consumer fintech, payments, or financial services products strongly preferred.
Experience with self-service SaaS products or property tech is a plus.

Responsibilities

Evolve and drive the product vision and strategy for Resident Experience, ensuring that it aligns with Vantaca's company goals, consumer expectations, and homeowner needs across all touchpoints.
Use quantitative and qualitative methods to identify growth opportunities, user behavior patterns, and engagement trends, then translate these insights into a prioritized roadmap and go-to-market strategies informed by consumer product best practices.
Regularly evaluate and incorporate new opportunities for product growth, like emerging technologies and strategic partnerships.
Own the mobile app experience end-to-end, treating it as a consumer product with ruthless focus on usability, performance, and delight. Drive mobile-first thinking across all resident touchpoints.
Define and track milestones, metrics, and key performance indicators (KPIs) to monitor product performance, adoption, engagement, and retention—leveraging AI tools to analyze user behavior, identify drop-off points, and generate actionable insights from behavioral data.
Collaborate with the UX team to develop best-in-class, mobile-first user experiences that require zero training, using AI prototyping tools to rapidly test and iterate on concepts with residents before committing to full design and development cycles.
Design for self-service at scale. Every feature should be intuitive enough that residents can accomplish their goals without contacting support. Monitor and optimize self-service completion rates continuously.
Stay consistently curious about residents and their needs, regularly conducting user interviews, usability testing, in-app surveys, and behavioral analysis to ensure that residents' most pressing needs and pain points are represented in everything we build.
Partner with the HOAi team to identify high-impact opportunities for AI-powered personalization in the resident experience, from intelligent payment reminders and predictive maintenance notifications to personalized community insights and proactive issue resolution.
Understand payment psychology and friction points. Optimize payment flows for speed, trust, and completion rates. Explore opportunities for flexible payment options, saved payment methods, and seamless financial experiences that rival consumer fintech products.
Work closely with engineering, design, and QA teams to deliver high-quality product releases on time and within scope, then analyze and iterate on the results of those releases through A/B testing, user feedback, and behavioral metrics.
Ensure product requirements are well-defined, accurate, documented, and communicated to all relevant stakeholders.
Build and maintain a roadmap and sprint backlog at least 2-3 sprints ahead of the scrum team and communicate transparently.
Collaborate with internal and external stakeholders to ensure alignment on product goals and priorities, and regularly provide transparent updates on product roadmaps, development progress, and key metrics to executive leadership and other stakeholders.
Partner with Product Marketing, Sales, and Customer Success to ensure that new features are successfully launched and adopted by management companies and their residents, including working with Marketing and Sales to define target customer segments and positioning to ensure market success, create compelling narratives about product value to inform marketing campaigns and sales collateral, and work with Customer Success to ensure that customer onboarding and support are ready.
Monitor app store reviews, social media sentiment, and support tickets as voice-of-customer channels. Respond to resident feedback patterns with product improvements and proactive communication.
Contribute to the entire Product Management team by supporting teammates, identifying opportunities for collective growth, and actively participating in our collaborative, constructive team culture.

Benefits

Benefits: Medical, Dental, and Vision kick in day one
Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
401K with Company Match
Remote Flexible - come to the office when needed
Great parental leave benefits

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