Sr. Product Manager - Fleet Management

Ford • Dearborn, MI

86d • Onsite

About The Position

As a Product Manager on the Fleet Management product team, you will be responsible for creating, managing, and reporting on a defined set of metrics. You will be working with other product managers, engineers, sales and operations teams to create a cohesive story using product and user data. You will be responsible for creating and maintaining dashboards, product tracking and tagging and for a large portfolio of revenue-generating products. This is a hybrid position requiring an onsite schedule of 4 days a week in Dearborn, MI. The selected candidate that lives within 50 miles of Dearborn, MI will be required to work onsite for a minimum of 4 days a week. This is not a remote position, and relocation is not offered.

Requirements

• Bachelor's degree required
• 5+ years of product management experience
• Experience working with and building relationships with 3rd-party partners
• Familiarity with software tools like JIRA, Figma, Google Cloud, GitHub, etc.
• Must be willing and able to work onsite for a minimum of 4 days a week in Dearborn, MI

Nice To Haves

• Demonstrated experience improving processes including using AI to improve workflows for operations management
• Ability to work in a highly-matrix environment and manage multiple products across the ecosystem

Responsibilities

• Define strategic vision for Fleet Management operations platform including use of automation to improve outcomes
• Conduct user research with Fleet Management operations team to understand current workflow with an eye toward improving efficiencies
• Develop and maintain a well-defined product backlog, including detailed product requirements (PRDs)
• Collaborate with engineering and design to develop a world-class user-experience
• Bring data to life for fleet management operations team by partnering with design to create new digital experiences within the broader digital ecosystem
• Collaborate with engineering and design to ensure products meet technical requirements and design excellence
• Work closely with account management and operations to support business initiatives
• Facilitate communications and trainings for operations and account management teams when deploying new products to ensure alignment and clarity
• Utilize customer data to make informed product decisions, including usage and NPS data
• Identify and track key performance indicators (KPIs), while providing regular stakeholder updates on performance and customer satisfaction
• Monitor product performance and customer feedback to identify areas of improvement that will influence future product roadmaps

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree