Sr. Product Manager, Executive Volunteering, Amazon Community Impact

Amazon • Arlington, VA

21d

About The Position

The Amazon Community Impact (ACI) team helps Amazon prioritize and address
societal problems where we can make a difference by leveraging the company's
unique assets (technology, people, logistics, expertise). With over 1.5 million
Amazonians living and working across 60+ countries, there is unprecedented
opportunity to scale collective impact by connecting our greatest asset—our
people—to community initiatives through volunteering. We view volunteering as a
strategic advantage that can amplify each of our Global Community Impact Giving
priorities: disaster relief, food security, and education.

The ACI Volunteering team's vision is to cultivate a culture of volunteering
where Amazonians use their time, experience, and skills to shape a better
tomorrow for our local communities, planet, and future generations. Through
globally relevant products and programs we enable and enhance the volunteering
experience for Amazonians.

The Executive Volunteering Lead owns volunteering strategy and products for a
portfolio of global senior leaders (Directors, Vice Presidents, Senior VPs,
C-Suite) and their organizations. This role works backwards from executive and
business priorities to create strategic plans, build scalable products, and
drive measurable community and employee impact.

You will define product strategy based on deep customer understanding and
operate comfortably at all organizational levels, from presenting to executives
to working hands-on with Community Ambassadors (volunteer event coordinators).
You excel at translating vision into execution, analyzing data, and building
scalable mechanisms, with the executive presence to influence senior leadership
while remaining approachable to frontline volunteers.

Examples of what you will build:
- Comprehensive reporting tools that track KPIs, forecast volunteering trends,
and predict engagement gaps with an initial focus on WW Operations—Amazon's most
diverse and geographically distributed organization.
- Voice of customer feedback loops to systematically identify pain points and
product opportunities, ensuring feature requirements adapt to WW Operations'
unique environment.
- AI-powered workflows that suggest personalized volunteering recommendations
aligned with executive priorities and organizational objectives.
- Go-to-market mechanisms for launching new product features and driving
adoption across broad audiences and geographies.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Experience owning/driving roadmap strategy and definition
• Experience in influencing senior leadership through data driven insights

Nice To Haves

• Experience working with global cross-functional teams
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience working directly with executive leadership teams (VP-level and above)
• Experience working in corporate social responsibility or with nonprofits/NGOs

Responsibilities

• Strategic Planning: - Own end-to-end product strategy and vision for assigned senior leader organizations, designing high-impact experiences including signature executive engagements, flagship programs, and campaign integration. - Write strategic documents (PR-FAQs, Working Backwards Documents) to define product vision and requirements for your customers. - Use data and KPIs to inform strategy, prioritize initiatives, make tradeoff decisions, and demonstrate ROI to senior leadership - Drive innovation that differentiates Amazon's employee experience.
• Roadmap Execution & Mechanisms: - Create and maintain multi-year roadmaps that align executive engagement, volunteer experiences, and ACI priorities. - Build scalable products that reduce manual tasks for volunteers, coordinators, and executives (e.g., volunteer tooling, data analyses, intake mechanisms, reporting products). - Prioritize feature development based on dependencies, risks, customer impact, and effort. - Establish metrics and audit mechanisms to ensure product quality and adoption.
• Stakeholder Management: - Influence engineering and design roadmaps with central tech teams to deliver enterprise volunteering products. - Serve as the primary liaison between senior leader organizations, regional volunteering teams, and the central volunteering team. Present product strategy and results to executives. - Drive cross-level and cross-org stakeholder alignment through business documents and mechanisms. - Manage Voice of Customer mechanisms to identify product opportunities to address executives’ pain points and needs. - Own go-to-market plan for new volunteering products and features impacting executives and their organizations. - Coordinate cross-functional initiatives that require alignment across multiple business lines, geographies, and stakeholder groups. - Share learnings and best practices across the ACI Volunteering team to inform future product roadmaps and global volunteering strategy.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed