Sr Product Manager - Enterprise Delivery Experience

Home Depot•Atlanta, GA

14h

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The EDX team is searching for a Senior Product Manager to lead our Order Intelligence work stream. This is a critical role focused on anticipating and mitigating delivery issues before they impact the customer. Your mission will be to utilize cutting-edge AI to create predictive insights that turn potential problems into seamless experiences. About Order Intelligence: Solve Complex Problems: Our Order Intelligence solution analyzes over 78 different order and delivery site factors to score the riskiness of a delivery and generate insights. Generate Actionable Insights: You will drive the creation of AI-generated insights to get ahead of possible delivery issues, such as: Unknown or unclear site instructions. Hard-to-navigate or complex job sites. Impacts from inclement weather and other external factors. Improve the Customer Experience: Ultimately, your work will directly lead to better, more reliable delivery experiences for every customer.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
3-6 years of relevant work experience
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice To Haves

Proven AI Product Leadership: You have a track record of leading AI-driven initiatives where the core objective was using AI as a means to improve the customer experience (CX).
Technical Product Ownership: Experience in owning and building backend systems and leveraging AI/ML to automate complex processes end-to-end.
Cross-Functional Mastery: You have successfully led large, cross-functional initiatives involving numerous dependent teams (engineering, data science, operations, etc.).
Supply Chain Acumen: A solid understanding of the complexities of supply chain and logistics is highly desirable, allowing you to quickly grasp the nuances of our delivery network.
Experience working as a Product Manager in a modern software development based enterprise environment
Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment
Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis
Proficiency in communicating with and influencing functional and technical team members at all levels in the organization
Proficiency in working as part of a collaborative, cross-functional, modern software design and development team
Proficiency in creating, prioritizing and accepting user stories
Proficiency in conducting user research and testing to understand needs
Proficiency in identifying goals, metrics and analytics to measure product value
Proficiency in conducting competitive research and analysis
Experience guiding more junior team members through Product Management fundamentals in a professional setting
No additional education
No additional years of experience
None
None

Responsibilities

Strategy & Planning: Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities
Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction
Delivery & Execution: Formulates, tests and refines assumptions and hypotheses through user research and testing
Documents, reviews and ensures that all quality and change control standards are met
Creates, prioritizes and accepts user stories; incorporate them into release planning
Makes product decisions that drive value on a daily basis
Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements
Participates in standups, iteration planning sessions, product demo, and retrospectives
Condenses complex technical concepts into non-technical language for stakeholders
People: Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
Acts as a proponent of modern software development practices
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
Guides more junior team members in strategy, alignment, analysis and execution tasks
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Participates in talent acquisition, development and retention activities in support of team