Sr. Product Manager, Amazon Relay

Amazon • Atlanta, GA

1d

About The Position

Are you passionate about supply chain technology and building products that
empower thousands of carriers? We're seeking an exceptional Senior Product
Manager to lead the evolution of Relay Trips and our Account and User Management
portal — critical products that serve thousands of carriers worldwide and drive
billions of customer orders.

As the Senior Product Manager for Relay Trips and Account and User Management,
you'll own the product strategy and roadmap for two mission-critical products
that are the backbone for our carriers. You'll be responsible for creating
seamless experiences that enable carriers to efficiently manage their trips,
optimize their work, and maintain their account health, all while ensuring our
internal teams have the tools they need to support a dynamic and fast-paced
network.

The Technology Transportation Services (TTS) organization builds software
systems that work across our vendors, warehouses and carriers to optimize both
time and cost of getting the packages delivered. Our services already handle
thousands of requests per second, make business decisions impacting billions of
dollars a year, integrate with a network of small and large carriers, owner
operators and drivers worldwide, manage business rules for millions of unique
products, and improve ordering and delivery experience for millions of online
shoppers. That said, this remains a fast growing business and our technical
journey has only started. With rapid expansion into new geographies, innovations
in supply chain, unique delivery models for products ranging from Amazon Fresh
groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly
complex transportation network, and growing number of shipments worldwide, we
see a massive opportunity to fundamentally change the way people get the stuff
they need, and make a big impact by cutting billions of dollars of
transportation costs from the ecosystem. Our mission is to build the most
efficient and optimal transportation solution on the planet, using our science
and technology muscle as our biggest advantage.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Nice To Haves

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders
• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• Knowledge of key customer experience metrics and methodology (e.g., NPS)
• MBA
• Experience in using statistical analysis to identify issues or opportunities for improvement

Responsibilities

• Define product strategy and roadmap to simplify and accelerate work management and account health within Relay
• Partner with UX and engineering where you will own the end-to-end launch for feature enhancements worldwide
• Use data and customer feedback to identify pain points and opportunities
• Establish success metrics and launch internal reporting dashboards to measure efficacy
• Launch and scale Trips and Account and User Management features globally with localization as needed
• Serve as the voice of carriers, advocating for their needs across Relay’s product teams
• Create, maintain, and disseminate project information to stakeholders and management across our organization via flashes, reviews, launches including identifying potential bottlenecks, overlapping work areas, or other project risks
• Coordinate cross-functional initiatives to simplify account health management and improve engagement
• Partner across product teams to apply new technologies to your program area

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level