Sr. Product Manager - AI Platform

Vantaca+HOAi•Wilmington, NC

3h•Remote

About The Position

Powered by AI, Vantaca's vision is big! We are the leading AI-native community management performance platform that enables owners and operators, community management teams, boards and associations to work smarter, faster, and with unprecedented insight. More than just accounting and management software, Vantaca is intelligent business operating software that leverages artificial intelligence to automate routine work, surface actionable insights, and help our customers increase revenue, efficiency, flexibility, and control. Built on modern cloud architecture with a single-platform design, Vantaca combines comprehensive functionality that adapts to 100% of business processes with AI-powered automation that learns and improves over time. Our proactive AI capabilities don't just report on what happened; they predict what's coming and recommend what to do next. From intelligent document processing and predictive analytics to automated workflows and conversational interfaces, we're transforming how community management companies operate. With seamless integrations across the software and banking ecosystem, we're building the intelligent hub for community management where AI doesn't just assist, it anticipates. Vantaca is focused exclusively on community management and is the trusted technology leader defining the AI-powered future of the community association management industry. We're building something fundamentally different, and our customers are experiencing the competitive advantage that comes from working with truly intelligent software. Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company—we're building the category-defining platform that will transform how an entire industry operates. Overview As the Senior Product Manager for Vantaca's platform , you will be responsible for the strategy, roadmap, development, and delivery of the intelligent platform capabilities that power our AI-native product suite. We are looking for someone who is deeply knowledgeable about modern platform architecture and eager to leverage AI to fundamentally transform how we build, deploy, and scale software. You'll work at the intersection of platform engineering and AI innovation, ensuring our infrastructure enables real-time AI capabilities, predictive analytics, and intelligent automation at scale. Your internal customers are product managers and engineers building AI-powered features who depend on you to create platform capabilities that accelerate innovation rather than create bottlenecks. This means designing for sub-second inference latency, event-driven AI orchestration, and architectural patterns that allow AI to anticipate rather than react. We expect our product managers to be passionate about understanding the needs of our users—in this case, internal engineering and product teams—and turning that empathy into exceptional platform experiences. Our PMs leverage cutting-edge AI tools daily, as you will have access to the latest AI platforms and the autonomy to experiment with emerging tools that make you more effective. You will work collaboratively with platform engineers, data scientists, and product counterparts to develop a deep understanding of platform requirements, develop a strategy for near-term and long-term platform evolution, and then work closely with our engineering team to take the right ideas from concept to final delivery.

Requirements

AI-Native Product Management Experience
Demonstrated ability to use AI tools (ChatGPT, Claude, Cursor, v0, etc.) to accelerate product work—from rapid prototyping of platform architectures and technical documentation to competitive analysis of infrastructure approaches.
Experience building interactive prototypes or technical proof-of-concepts using AI-powered tools to validate platform patterns quickly with engineering teams before major infrastructure investment.
Comfortable leveraging LLMs for technical research, synthesis, and communication—turning complex platform requirements into clear narratives for business stakeholders and vice versa.
Track record of using AI to enhance personal productivity and team velocity, whether through automated workflows, intelligent summarization of technical discussions, or rapid iteration on architectural designs.
Platform Product Management Experience
Bachelor's degree in Computer Science, Engineering, or a related technical field or equivalent professional experience.
4+ years of product management experience with B2B SaaS platforms, infrastructure products, or internal developer tools.
Deep technical fluency to discuss microservices, APIs, event-driven systems, and AI/ML infrastructure with engineering teams. Can read code and understand technical trade-offs.
Understanding of AI platform requirements: model serving, inference optimization, embedding pipelines, LLM integration patterns, and how platform architecture enables or constrains AI capabilities.
Exceptional leadership, communication, and interpersonal abilities. Lead by example by creating a strong sense of purpose within engineering teams and promoting a culture of technical excellence.
Demonstrated success in driving platform adoption and enabling internal customer success through infrastructure improvements.
A strategic thinker with a passion for technical innovation and a track record of balancing platform stability with velocity.
A collaborative leader who can ingest good ideas from wherever they originate and quickly build trust and mutual respect with deeply technical engineering teams.
AI-augmented workflow proficiency. You regularly use AI tools to prototype platform architectures faster, analyze system performance more deeply, and communicate technical concepts more effectively. You see AI as a force multiplier for platform velocity and quality.
Strong technical and strategic capabilities. You can gather specific platform requirements from internal teams and turn them into infrastructure opportunities that increase engineering velocity and enable AI innovation.
Strong analytical skills. You can work with telemetry data, performance metrics, and system logs to quickly gain insights, identify bottlenecks, and communicate data-informed narratives about platform health to technical and business audiences.
Comfort working in a growth-mode company. You should be excited to work in new and fast-changing technical circumstances as platform requirements evolve alongside rapid product development and AI innovation.
Self-starting. You are able to manage multiple, competing platform priorities, navigate technical trade-offs, and meet delivery commitments with limited direction.
Excellent attention to detail and strong desire to iterate and improve on processes. You are committed to demonstrating continuous improvement in platform performance, reliability, and developer experience.
Excellent written and verbal communication. You are comfortable translating between technical and business stakeholders, presenting to all levels of the company, and explaining complex platform decisions to non-technical audiences.

Nice To Haves

Experience with platform modernization (monolith to microservices) or building AI/ML infrastructure is a plus.

Responsibilities

Evolve and drive the product vision and strategy for Platform, ensuring that it aligns with Vantaca's AI-native company goals, technical requirements, and customer needs.
Use quantitative and qualitative methods to identify platform bottlenecks, performance patterns, and technical debt, then translate these insights into a prioritized roadmap that enables AI innovation velocity.
Regularly evaluate and incorporate new opportunities for platform modernization, like emerging AI infrastructure technologies, cloud-native patterns, and development tooling.
Define and track milestones, metrics, and key performance indicators (KPIs) to monitor platform health and adoption, leveraging AI tools to analyze system performance, identify anomalies, and generate actionable insights from telemetry data.
Collaborate with platform engineers to develop best-in-class developer experiences, using AI prototyping tools to rapidly test architectural patterns and validate technical approaches before committing to full implementation.
Stay consistently curious about our internal customers and their needs, regularly conducting interviews with product teams, engineering retrospectives, and technical discovery sessions to ensure that the platform supports their most pressing requirements.
Partner with AI/ML teams to identify high-impact opportunities for platform improvements that accelerate AI development, from model serving infrastructure and embedding pipelines to prompt optimization and LLM integration patterns.
Work closely with engineering, architecture, and DevOps teams to deliver high-quality platform releases on time and within scope, then analyze and iterate based on performance metrics and user feedback.
Ensure platform requirements are well-defined, accurate, documented, and communicated to all relevant stakeholders. Build and maintain a roadmap and backlog at least 2-3 sprints ahead of the platform team and communicate transparently.
Collaborate with internal stakeholders to ensure alignment on platform priorities and regularly provide transparent updates on platform roadmaps, migration progress, and key performance metrics to executive leadership and product teams.
Partner with Product Management, Engineering Leadership, and Data Science to ensure that platform capabilities enable successful feature launches, including working with product teams to understand their infrastructure needs, defining platform SLAs that support business goals, and ensuring platform documentation and support are ready.
Contribute to the entire Product Management team by supporting teammates, identifying opportunities for collective growth, and actively participating in our collaborative, constructive team culture.

Benefits

Benefits: Medical, Dental, and Vision kick in day one
Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
401K with Company Match
Remote Flexible - come to the office when needed
Great parental leave benefits
Named on Inc 5000 list of America's Fastest Growing Private Companies
Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
Winner of Coastal Entrepreneur Award, Technology Category
Active employee-led Culture Committee
Ongoing industry and professional development trainings available to all employees
Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community