Sr. Principal, Technology Operations - Governance & Reporting

LifeStance Health

2d•$114,000 - $139,000•Remote

About The Position

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Role Overview The Director of Technology Operations leads the systems, governance, and operational rigor that enable technology teams to deliver reliably, transparently, and in alignment with strategic and financial priorities. This role is responsible for establishing governance, performance measurement, cost transparency, and operational rigor across the technology organization. This leader oversees operational governance, financial alignment, platform visibility, and vendor engagement to ensure the technology organization runs with clarity, accountability, and measurable outcomes. This is a highly collaborative role designed for a systems thinker who thrives on bringing structure to complexity, enabling teams to deliver value efficiently while improving overall technology operations. COMPENSATION: $114,000 - $139,000/annually in addition to a competitive bonus plan

Requirements

8–10+ years of experience in technology operations, technical program management, or engineering operations
Experience leading operational governance, KPI frameworks, and performance reporting within a technology organization
Strong background in technology financial management, budgeting support, or cost transparency initiatives
Proven success driving process improvement and operating model maturity
Experience managing or governing vendor relationships and external technology spend
Excellent facilitation, communication, and executive presentation skills
Ability to operate at both strategic and operational levels, translating leadership goals into measurable systems
Excellent communication skills, with the ability to translate delivery complexity into clear insights

Responsibilities

Lead and continuously improve intake governance processes to ensure work entering the technology organization is prioritized, aligned to strategy, and properly scoped
Establish and operate a centralized command center for technology operations
Ensure demand is evaluated based on business value, risk, and capacity, separating signal from noise
Prepare decision-ready materials that connect strategy, delivery, and financial impact
Define standards for vendor and partner engagement across the technology organization
Establish operational frameworks that create clarity around ownership, decision-making, and execution accountability
Lead creation and tracking of technology KPIs, including delivery performance, platform reliability, and operational efficiency
Develop and maintain platform health metrics that provide visibility into system stability, performance, and risk
Drive technology cost transparency, ensuring leadership understands where investments are allocated across platforms, products, and initiatives
Own financial governance for technology, including budget tracking, forecasting support, and cost control mechanisms
Develop and maintain platform health metrics that provide visibility into system stability, performance, and risk
Establish operational performance metrics to assess team throughput, predictability, and execution effectiveness
Oversee vendor management operations, including tracking of external technology spend
Partner with Procurement, Finance, and Technology leaders to ensure vendor investments are cost-effective and aligned to strategic priorities
Provide structured meeting facilitation and operational support for key technology leadership forums (e.g., planning reviews, governance councils, operational reviews)
Design and run structured sessions that drive decisions, accountability, and follow-through
Serve as a connective partner across Technology, Product, Finance, and Operations to ensure alignment and execution discipline