Sr. Post-Production Systems Engineer

Liberty Mutual Insurance•Boston, MA

9d•Hybrid

About The Position

Join the team behind Liberty Mutual’s state-of-the-art video production studio and post-production environment. We’re looking for a hands-on post-production systems engineer who’s passionate about keeping video workflows running smoothly – building, supporting, and evolving end-to-end pipelines, shared storage, and the tools that power everything from rough cuts to finished deliverables – while also jumping in to edit and deliver video content. In this role, you’ll be rapidly diagnosing and resolving issues across storage, networks, NLE systems, and ingest/playback (I/O) hardware, while also driving continuous improvement through monitoring, capacity planning, system upgrades, documentation, and training. If you love partnering with creative teams, collaborating with vendors, and shaping what’s next – modern workflows, smarter operations, and emerging tech like AI-enabled video tools – this is a chance to make an impact on the vital work we produce for Liberty Mutual.

Requirements

Bachelor’s degree in communications, computer science or a related discipline, and a minimum of 8 to 10 years of experience in video systems operation and administration, or equivalent combination of education and work experience.
Requires knowledge of the operating environment; HD/4k/8k video production, and technical infrastructure for file-based workflows.
Robust and thorough understanding of the principles of videography, the production process, motion graphics design, as well as hands-on video editing capabilities and knowledge of techniques, with a strong creative eye.
Strong consultative and communication skills, analytical ability, judgment, and the ability to work effectively with client and other systems technical staff, consultants, and vendors.
Proven ability to work with minimal supervision; highly self-motivated with strong ownership, time management, and follow-through to drive tasks and projects to completion.
Software/hardware requirements: Adobe Creative Suite, server administration, Telestream Vantage, Windows OS, Mac OS.
Additional skills: AppleScript, HTML, PHP, JavaScript, CSS, SQL

Responsibilities

Provide hands-on administration and support for end-to-end video and post-production systems, including large, integrated shared storage and file-based workflows.
Provide operational support and rapid incident assessment and resolution for production and post-production users; diagnose issues across storage, networks, NLE systems, and peripheral I/O.
Edit video content as required to support production needs; create rough cuts and finished deliverables using Adobe Creative Cloud tools (Premiere Pro, After Effects, Media Encoder, Audition) and other common applications, formats/codecs.
Install, configure, patch, and upgrade video/post-production hardware and software; validate changes through testing and rollback plans.
Monitor system health, performance, and capacity; analyze usage trends, forecast demand, and recommend scaling, reconfiguration, and lifecycle upgrades.
Manage and build relationships with key partners, vendors and suppliers to ensure systems and studio are operating at peak performance and efficiency.
Troubleshoot complex hardware/software issues and coordinate escalations with Production teams and vendors; lead root-cause analysis and implement corrective/preventive actions.
Support studio and facility initiatives including site set-up, equipment deployment, maintenance windows, and user onboarding/training.
Develop and maintain documentation, standards, and operating procedures for enterprise file-based video systems; serve as a technical resource to Production staff and systems users.
Maintain working knowledge of modern studio operations, including live production, motion graphics/VFX workflows, and emerging technology like AI-enabled video tools and pipelines.
Lead technical projects and subprojects: create project plans, assign tasks, track milestones, and facilitate cross-team execution.
Communicate complex technical concepts clearly to technical and non-technical stakeholders; consult on design decisions and operational risk.