Sr Planning and Operations Specialist- Temporary

CareOregon•Portland, OR

1d•Hybrid

About The Position

This position is responsible for leading, facilitating, and monitoring the planning and operations within the assigned business unit at a senior level. This includes an advanced understanding and ability to lead and guide the strategic deployment and operational implementation of the strategic plan, projects, and initiatives for the assigned business unit. This position is able to attend and participate in meetings on behalf of business unit leaders. This is a hybrid, temporary role based in the Portland metro area, with 1–2 days onsite per week in our downtown Portland office. The role is expected to last approximately 9 months. CareOregon is a nonprofit, mission-driven health plan, focused on providing care to low-income Oregonians. The CareOregon family includes Columbia Pacific CCO, Jackson Care Connect, Housecall Providers and our work as part of Health Share of Oregon. Our mission is to inspire and partner to create quality and equity in individual and community health. Our vision is healthy communities for all individuals, regardless of income or social factors. Making Healthcare Work for Absolutely Everyone.

Requirements

Minimum 5 years’ experience in planning, operations, project, or program administration, including 2 years’ experience leading large, complex, and diverse multi-stakeholder collaborations
Experience as an influential communicator, group facilitator, and creative problem solver across teams and within a complex organizational structure
Education or training in lean or related process improvement techniques
Advanced understanding of principles, methods, and techniques of project management
Strong understanding of quality assessment measures
Excellent organizational skills; ability to apply process improvement techniques to department operations and create efficiencies
Ability to synthesize large volumes of information and data points into a set of deliverables
Proficiency in developing and facilitating strategic planning processes and a visible ongoing monitoring system for a variety of initiatives
Excellent ability to develop formal project/program plans and prioritize, manage, and implement tasks, activities, and processes to achieve goals within established timelines
Ability to create and manage visual displays or maps of processes, timelines, or projects
Excellent verbal and written communication and presentation skills including ability to articulate concepts to staff, partners, and stakeholders: ability to lead and ensure internal and external stakeholder engagement to move strategies forward by applying advanced engagement and change management techniques
Ability to lead, motivate, and guide peers, cross-functional partners, and cross department and network management toward goal attainment
Ability to develop and maintain strong professional working relationships with internal staff and departments and external stakeholders
Ability to effectively solve unique problems as they arise or identify when to direct issues to appropriate department/supervisor
Strong ability to develop, recommend, and implement policies, procedures, and guidelines
Ability to work effectively with diverse individuals and groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day

Nice To Haves

Experience leading planning, operations, and/or project or program management within the department’s area of focus
Strong understanding of Oregon Medicaid or Medicare in area of focus
Strong understanding of health plan financing, health care costs, health outcome measures, and health plan operations

Responsibilities

Monitor and guide the department-wide portfolio of projects and performance dashboard with minimal guidance from department leadership; guide department leaders and cross functional teams in identifying priorities and advancing projects and performance.
Lead and participate in developing, implementing, and monitoring clinical and/or operational strategy aligned with the organization at large and each line of business, region, or department.
Identify and lead a process for developing and administering the team’s annual strategic plan and process, as well as underlying goals, projects, strategies, and metrics; influence and negotiate for necessary resources and timelines.
Develop, implement, and lead a monitoring system with visibility to metrics, reporting, and progress toward goals.
Liaise with other departments relating to costs, planning, and/or deliverables involving complex integration.
Perform advanced project management skills for business unit initiatives.
Serve as a key thought partner and facilitation expert; lead in facilitating internal and external stakeholders to identify barriers, change management needs, and more to move strategies forward.
Leverage multiple resources to ensure standard and specialized tools and processes are developed, deployed, and regularly improved upon to support the various project and programs.
Inform, develop, and lead the operational infrastructure to help ensure the business unit is operating as efficiently as possible and delivering the highest quality services to its customers.
Lead process improvement work; identify, implement, and train on process improvements that support the success of key strategic initiatives and operations.
Lead and facilitate a process with leaders and staff to define and develop the overall clinical and/or operational strategy and their role in supporting this work.
Lead team in working effectively across departments, regions, and lines of business within a matrix structure.
Build, deploy, and lead communication systems and effective communication forums and pathways to guide cross-functional relationships.
Develop and lead the business unit’s meeting infrastructure, including content, tracking, and reporting on deliverables; staff senior leadership meetings and external meetings at the executive and operational level; attend and participate in meetings on behalf of business unit leaders.
In partnership with department leadership and other senior leadership, identify content and presentations for enterprise-wide meetings.
Organize and manage activities such as retreats, team development, and other forums to ensure collaboration and cohesion.
Inform data analysts of core data needs; collaborate to extract and present relevant data internally and externally.

Benefits

Competitive pay
Bonus opportunity
Comprehensive benefits package
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability insurance
Health savings account
Flexible spending account(s)
Lifestyle spending account
Employee assistance program
Wellness program
Discounts
Multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
Strong retirement plan with employer contributions
PTO
Paid State Sick Time
Paid holidays
Volunteer time
Jury duty
Bereavement leave
401(k) contributions (for non-benefits eligible employees)