Sr. Personal Lines Account Manager

Make Your Move•Woburn, MA

About The Position

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Manages a higher volume of client relationships; Demonstrates the ability to work independently, confidently make sound decisions, and requires little direction from upper management to perform the duties of the position; Displays strong knowledge of Salem Five Insurance Services (SFIS) products and services to handle more complex client requests; Is a proven team player who serves as a leader for special projects at the agency: evaluating needs, making recommendations to management; engaging appropriate internal resources; motivating team members to deliver results. Trains new or less experienced CSRs to company policies, procedures. Serves as a role model in achieving the highest standards on behalf of Salem Five Insurance Services. Makes recommendations to management for operational enhancements. Maintain professional relationships with clients, agency personnel and company staff via prompt, courteous, knowledgeable and accurate service. Answer client inquiries as needed relating to their policies, such as account status, coverage, and premium information. Receive and process client requests via telephone, mail or walk-in to include completing paperwork, entering and updating account information on insureds’ risk file, requesting endorsements, completing RMV paperwork, and confirming vehicles registered. Complete applications for new business and submit to the companies for processing within 24-48 hours of writing the policy. Create new risk files via computer and enter insureds’ policy and coverage data. Enter follow-up for CSR to track new business or change rate class (date first licensed). Maintain contact with clients so their renewal policies reflect current values and their coverage is broadened where applicable. Send renewal letter with each policy advising recommendations including liability or deductible, etc. Add VRC. Market accounts when sending home renewals, no auto, no VRC, no umb, INC OBI etc. Review insureds’ renewals for accuracy. Prepare price quotes for new and existing clients as requested. Understand and support the company’s sales policies and procedures so as to provide proper and effective service for clients. Handle and resolve client complaints and/or concerns in an expeditious and tactful manner. Advise Personal Lines Manager regarding major issues. Document all contact with clients in traxlog and gather expiration dates, account sell and to acquire information as to their insurance needs. Document all problems or issues with carriers for Personal Lines Manager to discuss with Marketing Representative. Utilize weekly follow-up lists to monitor pending endorsements and other items on the list, and document in traxlog instances where endorsements exceed a four-week turnaround time. Follow expiration lists to assure policy renewal. Provide Processing Department with declaration if system needs to be updated. Maintain knowledge about company policies, procedures relating to underwriting, rating and billing. Maintain, review and communicate changes for the carrier assigned and highlight the changes during the monthly Personal Lines Meeting when needed. Maintain expertise regarding the insurance products offered by different insurers. Attend industry seminars to broaden knowledge, and share information with Personal Lines Department. Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.

Requirements

High school diploma or general education degree (GED) and two to three years related experience and/or training; or equivalent combination of education and experience
Minimum of 3 years Personal Lines experience required
Excellent Microsoft applications skills (Word, Excel, Access, Power Point) and excellent verbal and written communication skills are essential
Ability to perform effectively in an environment where confidentiality, maturity, sound judgment, initiative, and professionalism are required
Property & Casualty Insurance license required

Nice To Haves

Experience with Singlepoint and Epic preferred, not required

Responsibilities

Manages a higher volume of client relationships
Demonstrates the ability to work independently, confidently make sound decisions, and requires little direction from upper management to perform the duties of the position
Displays strong knowledge of Salem Five Insurance Services (SFIS) products and services to handle more complex client requests
Is a proven team player who serves as a leader for special projects at the agency: evaluating needs, making recommendations to management; engaging appropriate internal resources; motivating team members to deliver results
Trains new or less experienced CSRs to company policies, procedures
Serves as a role model in achieving the highest standards on behalf of Salem Five Insurance Services
Makes recommendations to management for operational enhancements
Maintain professional relationships with clients, agency personnel and company staff via prompt, courteous, knowledgeable and accurate service
Answer client inquiries as needed relating to their policies, such as account status, coverage, and premium information
Receive and process client requests via telephone, mail or walk-in to include completing paperwork, entering and updating account information on insureds’ risk file, requesting endorsements, completing RMV paperwork, and confirming vehicles registered
Complete applications for new business and submit to the companies for processing within 24-48 hours of writing the policy
Create new risk files via computer and enter insureds’ policy and coverage data
Enter follow-up for CSR to track new business or change rate class (date first licensed)
Maintain contact with clients so their renewal policies reflect current values and their coverage is broadened where applicable
Send renewal letter with each policy advising recommendations including liability or deductible, etc.
Add VRC
Market accounts when sending home renewals, no auto, no VRC, no umb, INC OBI etc
Review insureds’ renewals for accuracy
Prepare price quotes for new and existing clients as requested
Understand and support the company’s sales policies and procedures so as to provide proper and effective service for clients
Handle and resolve client complaints and/or concerns in an expeditious and tactful manner
Advise Personal Lines Manager regarding major issues
Document all contact with clients in traxlog and gather expiration dates, account sell and to acquire information as to their insurance needs
Document all problems or issues with carriers for Personal Lines Manager to discuss with Marketing Representative
Utilize weekly follow-up lists to monitor pending endorsements and other items on the list, and document in traxlog instances where endorsements exceed a four-week turnaround time
Follow expiration lists to assure policy renewal
Provide Processing Department with declaration if system needs to be updated
Maintain knowledge about company policies, procedures relating to underwriting, rating and billing
Maintain, review and communicate changes for the carrier assigned and highlight the changes during the monthly Personal Lines Meeting when needed
Maintain expertise regarding the insurance products offered by different insurers
Attend industry seminars to broaden knowledge, and share information with Personal Lines Department
Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position