Sr People Systems Analyst – ServiceNow

QVC•West Chester, PA

2d•Hybrid

About The Position

QVC Group is looking for a Senior People Systems Analyst to lead the optimization and management of our ServiceNow HR platform, employee and communications portals (Unily), company intranet, and external corporate web pages. In this influential role, you will collaborate across HR, Communications, IT, and business teams to deliver seamless, engaging digital experiences for employees and external audiences. You will report to the Director, Global People Solutions. This is a hybrid role in West Chester, PA. QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. You'll embody QVC Group's Leadership Competency Model by delivering results with speed, leading with agility, and creating our future through digital solutions.

Requirements

Bachelor's degree in Information Systems, Human Resources, Communications, or related field (or equivalent experience)
5+ years of experience supporting HR systems, portals, intranets, or corporate web pages, with expertise in ServiceNow HR Service Delivery
Experience managing employee and communications portals, intranets, and external corporate sites
Ability to communicate complex technical concepts to non-technical audiences and influence partners
Demonstrated leadership behaviors: adaptability, accountability, inclusivity, and a focus on results
Experience in a retail, e-commerce, or media environment
Remote work is not permitted in NYC at this time.

Responsibilities

Be a subject matter expert for ServiceNow HR modules, employee and communications portals, our intranet, and external corporate web pages
Lead the design, configuration, and continuous improvement of digital platforms to enhance employee engagement, communication, and self-service
Partner with HR, Communications, IT, and partners to gather requirements, design solutions, and achieve projects that improve user experience and operational efficiency
Ensure the integrity, accessibility, and compliance of all digital platforms
Drive process improvement and automation initiatives, leveraging ServiceNow and portal capabilities
Provide guidance and mentorship to junior analysts, modeling QVC's "Build the Team" competency
Stay current on digital workplace and HR technology trends, recommending innovations that align with QVC's strategic goals