Sr People Systems Analyst – ServiceNow

QVC

26d•Hybrid

About The Position

QVC Group is looking for a Senior People Systems Analyst to lead the optimization and management of our ServiceNow HR platform, employee and communications portals (Unily), company intranet, and external corporate web pages. In this influential role, you will collaborate across HR, Communications, IT, and business teams to deliver seamless, engaging digital experiences for employees and external audiences. You will report to the Director, Global People Solutions. This is a hybrid role in West Chester, PA. QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. You'll embody QVC Group's Leadership Competency Model by delivering results with speed, leading with agility, and creating our future through digital solutions. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

Requirements

Bachelor's degree in Information Systems, Human Resources, Communications, or related field (or equivalent experience)
5+ years of experience supporting HR systems, portals, intranets, or corporate web pages, with expertise in ServiceNow HR Service Delivery
Experience managing employee and communications portals, intranets, and external corporate sites
Ability to communicate complex technical concepts to non-technical audiences and influence partners
Demonstrated leadership behaviors: adaptability, accountability, inclusivity, and a focus on results
Experience in a retail, e-commerce, or media environment
Remote work is not permitted in NYC at this time.

Responsibilities

Be a subject matter expert for ServiceNow HR modules, employee and communications portals, our intranet, and external corporate web pages
Lead the design, configuration, and continuous improvement of digital platforms to enhance employee engagement, communication, and self-service
Partner with HR, Communications, IT, and partners to gather requirements, design solutions, and achieve projects that improve user experience and operational efficiency
Ensure the integrity, accessibility, and compliance of all digital platforms
Drive process improvement and automation initiatives, leveraging ServiceNow and portal capabilities
Provide guidance and mentorship to junior analysts, modeling QVC's "Build the Team" competency
Stay current on digital workplace and HR technology trends, recommending innovations that align with QVC's strategic goals