Sr. People Operations Specialist, Clinical Ops & Compliance
About The Position
As the Senior People Operations Specialist, you are the primary liaison between our People Operations Team and the Clinical Operations organization. You will serve as the strategic "front door" for our clinical pods, ensuring that our operational HR execution is aligned with the needs of our clinical workforce across the U.S. This role is designed for someone who lives our value of Listening Harder to identify operational gaps and then partners across the People Ops team to bridge them. Your success lies in your ability to be an on-the-ground expert who ensures our clinical employees can focus on what they do best: providing world-class care. You are a strategic partner, but you are also a deeply technical operator. You will work directly within Workday and other HR systems to help process complex job changes and ensure clean data for integrity. You wonât just identify problems; you will proactively suggest and implement process shifts that make our People Operations support more efficient for the clinical organization. In addition to your clinical focus, you will be the organizationâs HR Compliance Enablement Lead for all of U.S. Lyra (Lyra Health & Lyra Clinical). You will own our compliance infrastructure - from employee handbook maintenance to EEO-1 reporting - partnering closely with our Employee Relations & Compliance team to ensure our compliance operations are top-notch, scalable, and audit-ready. Remote candidates must be physically located within the United States. Prioritization for candidates in U.S. Eastern or Central Time Zones.
Requirements
- 5+ years of experience in People Ops
- Excellent written and verbal communication skills
- You take pride in being a "fixer." You enjoy listening to a problem and coordinating with a team to get it solved.
- You are excited to dive deep into the area of compliance - handbooks, filings, and audits - and you do it with high attention to detail.
- You know how to lead a project by influence, working across a team of specialists and generalists to deliver a great employee experience.
- You have experience in Workday or similar HRIS
- Comfortable with the Google suite
Responsibilities
- Strategic Liaison & Clinical Enablement
- The Clinical Go-To: Act as the primary People Ops partner for Clinical Operations pods. You will attend various cross-functional meetings, listen to challenges, and translate those needs into efficient People Ops workflows
- Operational Bridge: Serve as the functional operational lead for clinical-specific initiatives. You understand the clinical lifecycle and ensure the broader People Ops team has the context needed to execute flawlessly
- Enablement & Solutions: Identify friction points in how clinical employees interact with our systems (onboarding, access, job changes) and jump in to provide the operational expertise required to solve complex issues
- Operational Thought Partner: Serve as a key collaborator on clinical-specific people strategies, including the analysis and action planning for engagement surveys and the development of data-driven retention initiatives
- Recruiting & Onboarding Alignment: Lead the synchronization between Clinical Recruiting, People Ops, and Clinical Ops, ensuring that high-volume hiring translates into a seamless day one and beyond experience
- U.S. Compliance Operational Enablement
- Partner with Employee Relations (ER) and Legal as the main People Operations Compliance lead, helping to build the People Ops compliance enablement roadmap for the entire U.S. population across the clinical and non-clinical space
- Lead the maintenance and refresh of our Employee Handbooks to ensure that policies for both our clinical and non-clinical populations are accurate, compliant, and easy for employees to access and navigate
- Manage the annual EEO-1 reporting process for the clinical and non-clinical population
- Lead recurring audits of our People Operations processes to ensure we remain 100% audit-ready
- Manage labor law poster refreshes and state-specific notices, ensuring they are accessible to all employees in the office and working remotely
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
