Sr. Payroll Specialist
About The Position
Alcott HR is searching for an experienced Sr. Payroll Specialist to join our team in WNY. Reporting to our Payroll Manager, you will be responsible for processing complex payrolls across multiple states, advising clients on payroll-related matters, delivering exceptional customer service, collaborating across departments, and mentoring less experienced team members as needed. Here's what you'll do: Serve as a key advisor to clients on payroll-related matters, ensuring compliance and accuracy. Payroll processing for high-volume, multi-state payrolls. Address client inquiries and resolve payroll issues in a professional and efficient manner. Establish and maintain strong client relationships to deliver exceptional customer service. Stay up to date with payroll processing systems, industry best practices, and evolving wage and tax laws at the federal, state and local levels. Develop and implement payroll process improvements to enhance efficiency and accuracy. Collaborate with internal teams to enhance payroll operations and ensure seamless service delivery.
Requirements
- Minimum of 6 years' experience in multi-state payroll processing
- Understanding of federal and state employment regulations, strong familiarity with wage and hour regulations
- Strong internal and external customer service mindset
- Proficiency in technology with experience using various HRIS platforms
- Advanced proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint)
- Bachelor's Degree in a related field, or equivalent years of education and experience.
Nice To Haves
- Client facing payroll processing experience preferred
- FPC or CPP preferred
Responsibilities
- Serve as a key advisor to clients on payroll-related matters, ensuring compliance and accuracy.
- Payroll processing for high-volume, multi-state payrolls.
- Address client inquiries and resolve payroll issues in a professional and efficient manner.
- Establish and maintain strong client relationships to deliver exceptional customer service.
- Stay up to date with payroll processing systems, industry best practices, and evolving wage and tax laws at the federal, state and local levels.
- Develop and implement payroll process improvements to enhance efficiency and accuracy.
- Collaborate with internal teams to enhance payroll operations and ensure seamless service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
