Sr. Payments Business Implementation Manager

First Citizens Bank • Phoenix, AZ

2h • $96,000 - $128,000 • Hybrid

About The Position

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.
The Treasury Management & Liquidity Solutions team focuses on the development, delivery, and support of payments, liquidity management, and other treasury solutions and services to SVB’s clients. Within the Payment Solutions group, the Business Implementation Team is responsible for coordinating the launch and business implementation of new products, solutions, and operational improvements.
As part of this team, the Sr. Product & Digital Business Implementation Manager drives large, complex business initiatives to achieve strategic department and organizational objectives. These projects contain activities that may span functions, business units, companies, and geographic regions. On such projects, this role is specifically responsible for driving (i) business readiness and go-to-market preparations on large complex projects with a technology component (such as software development), and inception to delivery on business initiatives with little or no technology component (such as business diagnostics, process improvements, regulatory compliance, etc.).
This role requires a background in business project management and/or change management, and its key accountability is ensuring that (i) FCB business and operational teams are prepared to market launch and support new or changed products, services, and operational processes, and (ii) changes are scalable and comply with all appropriate guidelines, including but not limited to SVB methodologies, regulatory compliance, risk management policies, industry standards, and best practices.

Requirements

• Bachelor's Degree and 4 years of experience in Payments OR High School Diploma or GED and 8 years of experience in Payments

Nice To Haves

• Strong leadership skills and highly developed organizational skills; ability to quickly break down large, complex initiatives into logical, manageable work packages, tasks, and sub-tasks for execution
• Exceptional communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, influence stakeholders at all levels, and distill and synthesize complex concepts into key messaging in concise laymen’s terms
• Deep expertise in business-centric project management, and financial product development and management; understanding of and experience with both Agile and Waterfall methodologies and approaches
• Strong technical aptitude and ability to quickly learn new products, lines of business, channels (e.g. online, mobile, etc.), processes, software, data, systems, and client needs
• Effective risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and SVB’s business
• Exceptional at gap and root cause analysis; Familiar with root cause analysis tools and techniques
• Polished diplomacy, active listening, persuasiveness, and presentation skills to evangelize new products or changes and gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.
• Critical-thinking, business analysis, and process engineering skills to manage, contribute to, and foresee pitfalls in process-related changes and deliverables

Responsibilities

• Reporting and Dashboarding for Strategy and Roadmap reviews
• Driving Business Initiatives in Support of Payment Strategy and Vision
• Implementing Business Readiness & Go-to-Market Preparations
• Collaborating with and Managing Cross-Functional Stakeholders

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level