Sr Patient Access Associate - Full Time - Second Shift

Nebraska Medical Center•Omaha, NE

33d•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Sr Patient Access Associate - Full Time - Second Shift To support your application, please upload a resume that includes your complete work history. We realize this may go further back than you'd typically include, but having a full picture -especially of roles involving customer service- is important for our review process. Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE The individual hired into this position will primarily work in the Emergency Department and do floorwork within the hospital. What You'll Do Greet and support patients at the front desk or bedside Complete pre-registration or pre-admission steps Register/admit patients and verify insurance information Collect copays and point-of-service payments Escort or direct patients and families to care areas Ensure accurate, timely, and compassionate service in a high-acuity environment What to Expect Fast-paced, high-pressure setting with face-to-face and bedside registration Frequent exposure to urgent medical situations and visible injuries 24/7 department coverage with rotating shifts, including nights, weekends, and holidays Strong safety protocols and team support always in place What We're Looking For Detail-oriented multitasker with sound judgment and quick thinking Calm, professional communicator in urgent or emotionally charged situations Adaptable, empathetic team player committed to patient care and service excellence Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine! Duties: Sr Patient Access Associate Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/preadmission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Requirements

Minimum of two years customer service experience required.
High school education or equivalent required.
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem-solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to type 35 wpm with 95% accuracy rating required.
Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Nice To Haves

Experience in health care, collections, registration, or revenue cycle preferred.
Associate's degree in business, healthcare or related field preferred.
Experience in health care revenue cycle functions including insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Greet and support patients at the front desk or bedside
Complete pre-registration or pre-admission steps
Register/admit patients and verify insurance information
Collect copays and point-of-service payments
Escort or direct patients and families to care areas
Ensure accurate, timely, and compassionate service in a high-acuity environment
Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/preadmission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.

Benefits

Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

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