Sr Patient Access Associate - Full Time Nights

The Nebraska Medical Center•Omaha, NE

11d•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: Third Shift (United States of America) Sr Patient Access Associate - Full Time Nights Learn More: My Job In A Minute: Patient Access Associate - Nebraska Medicine To support your application, please upload a resume that includes your complete work history. We realize this may go further back than you’d typically include, but having a full picture -especially of roles involving customer service- is important for our review process. Schedule: Full-Time, 36 hr/wk Saturday - Monday: 7:00 PM - 7:30 AM Mandatory Full-Time Training for the first 3 weeks: Mon - Fri, 7:00 AM - 3:30 PM Training begins on your first day and is required for all new hires. It is non-negotiable and must be completed before moving into your regular schedule. Please only apply if you can fully commit to three consecutive weeks of full-time, daytime training when your start date is scheduled. Primary Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE Secondary Location: Bellevue Medical Center | Nebraska Medicine Omaha, NE Position Overview - Key Responsibilities In-Person Role Face-to-face and bedside patient contact required Cross-training and floating to other desks are required Customer Service & Communication Serve as the first impression of the organization Strong customer service skills required Escorting and wayfinding for patients Registration & Patient Intake Obtain patient demographic and insurance information Enter data into the electronic health record (EHR) Pre-register patients over the phone Collect point-of-service payments Obtain required regulatory forms Area-Specific Duties Check in clinic and outpatient appointments Admit surgical and inpatients Register and arrive patients in the Emergency Department Performance Expectations Work in a fast-paced, high-volume environment Meet productivity and quality metrics (e.g., work queues) Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine! Duties: Sr Patient Access Associate Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Requirements

Minimum of two years customer service experience required.
High school education or equivalent required.
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to type 35 wpm with 95% accuracy rating required.
Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Nice To Haves

Experience in health care, collections, registration, or revenue cycle preferred.
Associate's degree in business, healthcare or related field preferred.
Experience in health care revenue cycle functions including insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Ensure patients and customers are greeted in a professional, timely and efficient manner
Accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.
Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department.
Face to face and bedside patient contact required.
Serve as the first impression of the organization
Escorting and wayfinding for patients
Obtain patient demographic and insurance information
Enter data into the electronic health record (EHR)
Pre-register patients over the phone
Collect point-of-service payments
Obtain required regulatory forms
Check in clinic and outpatient appointments
Admit surgical and inpatients
Register and arrive patients in the Emergency Department
Work in a fast-paced, high-volume environment
Meet productivity and quality metrics (e.g., work queues)

Benefits

Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

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