Sr Parts & Svc Mktg Consultant

Caterpillar•Peoria, IL

15d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Senior Service Marketing Consultant - Contracts , you will be accountable for all aspects of customer and Cat Dealer contracts for the Job Site Solutions (JSS) organization. As a vital part of Caterpillar’s services growth targets, JSS is establishing outcome-based agreements that provide a differentiated customer experience. An important aspect of that differentiated experience is prompt, accurate, and high-quality legal agreements. This role is all about teamwork, communication, cross-functional collaboration, and process improvement. Why This Role Is Exciting: You’ll be stepping into a space where innovation isn’t just welcomed it’s required. JSS has recently invested in Caterpillar-leading IT tools and processes to improve our capabilities and capacity in the contracts area. This role will have the freedom and responsibility to scale these improvements. If you are motivated by helping others excel in a dynamic environment, this role will feel like home.

Requirements

Customer Focus Demonstrates strong direct customer and Cat Dealer‑facing experience, leveraging those interactions to understand needs and support aligned marketing strategies. Skilled in anticipating expectations and ensuring solutions reflect customer priorities.
Service Excellence Applies customer service concepts and techniques to consistently meet or exceed expectations in both direct and indirect interactions. Demonstrates the ability to resolve issues effectively while maintaining a high standard of service.
Effective Communications Shows a strong understanding of communication tools and techniques, applying them to clearly transmit and interpret ideas across diverse audiences. Skilled in adapting messaging to ensure alignment and shared understanding.
Problem Solving Applies proven approaches and tools to recognize, anticipate, and resolve organizational or process challenges. Demonstrates the ability to evaluate alternatives and recommend effective, data‑supported solutions.
Relationship Management Demonstrates knowledge of relationship‑management techniques to build and maintain productive working relationships with clients, vendors, and peers. Skilled in fostering collaboration and addressing concerns proactively.
Strategic Thinking Applies big‑picture thinking to connect daily work with organizational priorities and long-term goals. Demonstrates the ability to assess trends, identify key success factors, and recommend direction that supports strategic outcomes.

Nice To Haves

Bachelor's degree or equivalent industry experience.
Experience with commercial contracts
High business acumen and understanding of Caterpillar and Cat Dealer products, services, and capabilities
Experience with Salesforce
Process improvement experience or project-based work (NPI, systems design, etc)

Responsibilities

Collaborate with the JSS pricing team and commercial organization to draft high-quality legal agreements for customers and Cat Dealers
Engage Cat process partners (Cat Financial, Legal, Business Resources, etc) to ensure contracts are accurate and meet enterprise policies and procedures
Scope and execute capability and capacity improvements into the Salesforce-based JSS Contract Drafting Tool
Gather JSS fleet manager feedback and translate into contract enhancements and improvements