Sr. Parts Advisor, Natick

Lucid Motors•Natick, MA

72d•$32 - $45

About The Position

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. The Senior Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Senior Parts Advisor is an integral part of service center operations, by mentoring Parts Advisors and focused on parts efficiently to support seamless operations.

Requirements

Minimum 5+ years of experience as a Parts Advisor
Previous experience mentoring Parts Advisors
Willingness to obtain forklift certification post hire, demonstrating a commitment to safety and operational efficiency in the workplace
Inventory management experience
Proficiency in parts catalog search for specific repair needs
Excellent written and verbal communication skills
Ability to multitask while maintaining high level of accuracy
Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to lift 50 lbs.
Standing, walking, and bending for extended periods of time
Full-time, including weekends or extended hours during busy periods
Willingness to complete Lucid provided CPR training post hire
Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice To Haves

AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM Parts training
Team lead, supervisory or management experience a plus

Responsibilities

Mentor and guide new hire Parts Advisors, equipping them with the knowledge and skills necessary to navigate internal processes effectively and excel in their roles
Collaborate closely with the Service Manager and Shop Foreman to identify and address urgent business needs, ensuring prioritized solutions
Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories
Order inventory and special-order parts for repairs
Receive parts orders and stock them efficiently in designated storage area or assigned bins
Effectively manages parts transfers from one Lucid Service location to another if applicable
Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
Stay up to date on latest part revision changes and refresh local inventory accordingly
Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center's Parts Department, ensuring timely and accurate service
Organize and oversee parts warranty returns, both in the system and physically
Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
Promote sales of accessories according to Lucid guidelines
Other duties as assigned

Benefits

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k.
The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume