Sr. Partner Success Specialist

CDW•Chicago, IL

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job summary The Sr. Partner Success Specialists acts as an operational lead on the Partner Success team. The role assists in the administration of CDW's partner related strategies such as the partner designation program, partner onboarding, and general partner satisfaction with CDW. In addition, this role assists in managing projects to assist in furthering CDW's relationships with the partner community.

Requirements

Bachelor’s degree and 3 years sales/marketing experience OR 7 years’ experience in sales, marketing, or CDW PPM
Strong communication, project management, and organizational skills.
Ability to effectively interact and present to all levels of stakeholders, including senior leadership.
Ability to conduct and favorably close negotiations.
Self-motivated with a history of working independently.
Ability to build and maintain working relationships.
Proficient in multitasking and identifying priorities.
Demonstrated financial and analytical skills.
Strong attention to detail.
Proficient in Microsoft Office applications.

Nice To Haves

Previous experience in the technology industry.

Responsibilities

Deliver an excellent customer experience with both internal and external customers.
Maintain a thorough knowledge of CDW’s go to market strategies.
Create material and conduct trainings on Partner Success process, programs, and tools to both internal and external stakeholders.
Manage, track and communicate on key milestones of assigned initiatives in a timely manner.
Analyze data to make business decisions and present findings to leadership.
Communicate new partner onboarding results, including recommendations for next steps.
Maintain partner contact database accuracy through proactive update requests to partner's and Category teams.
Be proficient in CDW's designation strategy and benefit process and be able to articulate it to internal and external stakeholders.
Maintain executive meeting process documentation.
Coordinate CDW's annual Partner Summit deliverables.
Create material and conduct trainings on Partner Success process, programs, and tools to both internal and external stakeholders.
Provide feedback and communicate requirements that support improvements with third party software provider(s) to maintain CDW portals and tools.
Document step by step best practices specific to area of or responsibility and share them with leadership.