Partner Success Specialist
About The Position
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Partner Success Specialist acts as an operational member on the Partner Success team. The role assists in the execution of CDW's partner related strategies such as the partner designation program, partner onboarding, and general partner satisfaction with CDW. In addition, this role assists in executing projects to assist in furthering CDW's relationships with the partner community.
Requirements
- Bachelor’s degree and 1+ years sales/marketing experience, OR 5 years’ experience in sales, marketing, or CDW PPM
- Strong communication, project management, and organizational skills.
- Ability to effectively interact with all levels of stakeholders, including senior leadership.
- Self-motivated with a history of working independently.
- Ability to build and maintain working relationships.
- Proficient in multitasking and identifying priorities.
- Strong attention to detail.
- Proficient in Microsoft Office applications.
Nice To Haves
- Previous experience in the technology industry.
Responsibilities
- Act as a Partner Ambassador to provide a best-in-class onsite experience to partners at CDW’s 625 W Adams building.
- Assist with onsite partner operational requirements including, but not limited to, building access, network access, closet and locker assistance, building navigation.
- Deliver an excellent customer experience with both internal and external customers.
- Maintain a thorough knowledge of CDW’s go-to-market strategies.
- Maintain materials on Partner Success process, programs, and tools to both internal and external stakeholders.
- Manage, track and communicate on key milestones of assigned initiatives in a timely manner.
- Maintain partner contact database accuracy through proactive update requests to partner's and Category teams.
- Be proficient in CDW's designation strategy and benefit process and be able to articulate it to internal and external stakeholders.
- Assist in execution of CDW's annual Partner Summit deliverables.
- Provide feedback and communicate requirements that support improvements with third party software provider(s) to maintain CDW portals and tools.
- Document step by step best practices specific to area of our responsibility and share them with leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
