Sr Owner's Representative - Residential Construction

Revive Real Estate•Irvine, CA

96d•$80,000 - $100,000•Hybrid

About The Position

As a Senior Owner's Representative at Revive, you will play a critical leadership role in our production efforts, ensuring the success of renovation projects while driving operational excellence. You will manage in-house projects, act as an Owner’s Representative for external projects, and take on contractor management responsibilities. This role requires a high level of expertise in residential construction, strong leadership skills, and a commitment to delivering an exceptional customer experience. You will work closely with our Property Advisors, Designers, and leadership team to provide top-tier renovation services. Coming from a residential real estate background, you will be knowledgeable about all aspects of homeownership, particularly renovations and remodels. A General Contractor (GC) license is required for this role, as you will oversee in-house renovation projects and work closely with contractors to ensure they align with company standards. A successful Senior Owner's Representative will be adept at mentoring team members, resolving escalations, and improving processes while maintaining an outstanding customer satisfaction rating. You will also serve as a resource for the team, assisting with training and onboarding of new employees and contractors. While you will be traveling to visit job sites about 1-3 days per week, you will be expected to work from our Irvine office when not in the field.

Requirements

GC License Required
5+ years in the residential construction or renovation industry
Extensive experience managing residential renovation projects
Ability to manage 10+ projects simultaneously
Strong background in project management, contractor relations, and customer communication
Expertise with project management and communication tools such as Slack, Zoom, and CRM platforms
High emotional intelligence (EQ) and ability to de-escalate conflicts among homeowners, agents, and contractors
Strong problem-solving skills and ability to take initiative in addressing project challenges
Valid driver’s license and vehicle for site visits

Responsibilities

Lead production efforts for your regional team, ensuring projects are completed on time, within scope, and at the highest quality standards.
Maintain an average Net Promoter Score (NPS) of 7+ across all projects, ensuring homeowners and agents have a seamless renovation experience.
Serve as a primary point of contact for project escalations, assisting in resolving issues efficiently when additional support is needed.
Regularly update homeowners and real estate agents on project progress to ensure transparency and confidence in the renovation process.
Assist with onboarding, training, and mentoring new Owner’s Representatives to ensure they integrate successfully into the team.
Provide guidance and coaching to team members without formal managerial responsibilities, helping to develop their skills and industry expertise.
Participate in post-project reviews with the team to discuss lessons learned and drive continuous improvement.
Oversee contractor onboarding, training, and performance management to ensure alignment with Revive’s standards.
Build strong relationships with contractors and ensure they meet project requirements, maintaining quality and consistency across all renovations.
Participate in quarterly contractor meetings to foster collaboration and process improvements.
Ensure strict adherence to Revive’s established processes, maintaining consistency, quality, and compliance in all renovation projects.
Identify opportunities for process improvements and provide recommendations to leadership to enhance efficiency and effectiveness.
Be an expert in Revive’s technology and tools, training contractors and team members on best practices and resolving any technical challenges as needed.