Sr Order Fulfillment Specialist

Aspen Technology•Bedford, MA

About The Position

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role As a key member of the Order Operations Distribution Processing Team, this person will have the primary responsibility for the preparation of shipment of AspenTech software and licensing for AspenTech customers. This individual will regularly generate customer-specific licenses and prepare documentation and software for shipment each day, based on orders submitted to Distribution from Sales and CS&T Departments. Your Impact Actively uses customer order databases (Oracle) for data entry and processing of information used to track order information, as well as the license generation system for generation of license keys, in addition to online export control checking for every order. Prepares license files in a license generation system through the manual entry and further adjustment of license key information based on translating order specifications and implementing published fulfillment rules. Works in a timely manner in a team environment to prepare orders for customers, and has flexibility for overtime required at end of each quarter. Communicates with various cross-functional groups to resolve outstanding fulfillment issues with respect to an order. Acts as a subject matter expert in support of license file information for groups outside of Distribution Processing. Performs pre-release testing of Oracle and license generation systems.

Requirements

Associate degree desirable.
4+ years’ experience in an order fulfillment/distribution environment desirable, involving data entry and order preparation.
Strong computer skills required as various database systems for license generation, data entry, and software production will be required on various computer systems .
Strong knowledge and experience in using MS Office tools such as Excel, Word and Outlook.
Experience in using order entry systems for the processing of orders for customers.
Experienced in working in a team environment and directly with internal customers.
Excellent and professional written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to work under tight deadlines, particularly in the last 2 weeks of each quarter.
Demonstrated ability to handle multiple priorities.
Ability to work well with limited supervision.
Excellent interpersonal skills.
No travel required.
Some overtime will be required, especially at the end of quarter.

Responsibilities

Actively uses customer order databases (Oracle) for data entry and processing of information used to track order information, as well as the license generation system for generation of license keys, in addition to online export control checking for every order.
Prepares license files in a license generation system through the manual entry and further adjustment of license key information based on translating order specifications and implementing published fulfillment rules.
Works in a timely manner in a team environment to prepare orders for customers, and has flexibility for overtime required at end of each quarter.
Communicates with various cross-functional groups to resolve outstanding fulfillment issues with respect to an order.
Acts as a subject matter expert in support of license file information for groups outside of Distribution Processing.
Performs pre-release testing of Oracle and license generation systems.