Sr Operations Manager

Geodis•Bethlehem, PA

33d

About The Position

The Senior Operations Manager - Distribution Center provides leadership to the supervisory staff by coaching and mentoring the team responsible for all budgetary, personnel development and operational objectives for the warehouse. They will develop positive employee relations and build leadership bench strengths within the distribution center.

Requirements

Bachelor's degree from a 4 year college or university
Minimum 6 to 8 years related experience and/or training; or an equivalent combination of education and training
Experience with warehouse management systems
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Nice To Haves

Masters degree preferred
Experience with labor management systems and productivity initiatives preferred
Lean certifications preferred

Responsibilities

Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
Ensures the physical condition of warehouse and equipment are properly maintained
Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
Partners with the customer to maintain a high level of customer satisfaction by providing consistent communication and following up on customer concerns and requests
Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, security and housekeeping
Effectively manages the budget and P&L of the operation
Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
Partners with engineering to implement and maintain proper layout of warehouse and product placement
Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center
Ensures payroll integrity for direct reports and reporting teams
Leads cultural change within facilities whenever necessary
Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable
Provides hands on management of the distribution center including interviewing, hiring, and training supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
Addresses complaints and resolves problems
Other duties as required and assigned