Sr. Operations Manager

The HR Team

7d • $150,000 - $170,000 • Hybrid

About The Position

As our Senior Operations Manager, you will be responsible for providing advanced operational and financial analysis to support production efficiency, cost performance, forecasting and strategic decision-making. This role reviews operational forecasts, evaluates actual supply chain results, and delivers insights that drive continuous improvement across production, supply chain, and cost management. The Senior Manager partners closely with supply chain, manufacturing (via our contract manufacturers), sales, engineering, product development and other leadership to ensure clarity, accuracy, and accountability around key performance indicators (KPIs) and operational outcomes. You will manage a small team, plus out-sourced resources. This position reports directly to the CEO.

Requirements

• Bachelor's degree in Finance, Accounting, Supply Chain, or related field.
• Minimum 8 years of experience in manufacturing operations analysis, logistics management, FP&A, or plant finance.
• Minimum 3 years of management experience, to include coaching, mentoring, hiring, retention, & firing.
• Strong IT experience using various platforms related to sales, fulfillment, supply chain and accounting.
• Experience with third-party manufactures and inventory management.
• Experience managing an eCommerce platform and developing an internal eCommerce platform.
• Strong analytical and quantitative skills.
• Expert in Excel, data modeling, and reporting tools.
• High attention to detail and strong organizational skills.
• Ability to drive process improvements and manage multiple priorities.

Nice To Haves

• Experience with international logistics, fulfillment, and tariffs is a strong plus.
• Experience selecting and managing the implementation of a full ERP platform.

Responsibilities

• Demand planning and forecasting for our (3) global contract manufacturers.
• Oversee production shipping logistics decisions.
• Manage inputs from key suppliers (Primary CEM covers most, in-house purchasing).
• Manage third-party logistics (3PL) inventory inbounding.
• Amazon/e-commerce inventory management
• Develop and manage third-party logistics strategies with KPI's to measure performance.
• Optimize balance sheet, inventory turns, minimum stock levels objectives.
• Implement and lead sustainable practices to reduce raw material write off by improving production forecast.
• Analyze effectiveness of policies and establish future direction for functional policies and programs to ensure our contract manufacturers are aligned with the goals of the company.
• Manage sales reporting and order fulfillment process.
• Manage sales quotes, lead times and shipping cost structure.
• Oversee reporting and payout of quarterly commissions.
• Administer price book updates in coordination with the Sales Director (annually, updates quarterly).
• Develop customer support practices related to customer purchase orders.
• Manage customer account reviews & reporting.
• Partner with sales, engineering, and supply chain to validate assumptions and align forecast inputs.
• Assess and optimize inter-department systems, workflows, and software solutions
• Lead the process to vet qualified IT and logistics partners
• Manage the identification of requirements & qualifications, write the RFP, evaluate and manage outside relationships.
• Liaise with contracted IT, Accounting, Finance & HR
• Ensure that financial goals align with business objectives, understanding the company's financial targets and budget management. Seek opportunities to reduce costs and streamline processes while supporting revenue generation efforts.
• Work with the Accounting team to develop FP&A work to support our financial health, and major business decisions through forecasting, budgeting, planning and analysis.
• Ensure consistent cash flow and implement effective cash management best practices.
• Develop and manage internal procedures for separation of duties for appropriate level approvals for AR, AP and payroll.
• Liaise with contracted HR, providing necessary approvals for payroll processing.
• Authorize and approve the month-end and year-end close process and reporting.
• Build and maintain models to project operational performance under multiple production and cost scenarios.
• Implement Quarterly budget vs. actual review to ensure that other departments stay within budget.

Benefits

• Medical, dental and vision insurance options
• Generous paid time off, to include vacation, holiday, sick, personal and paid parental leave
• Company provided life insurance/AD&D and long-term disability, optional voluntary life insurance and short-term disability
• Employee stock purchase plan
• 401k retirement savings with company match
• Tuition reimbursement
• Flexible, hybrid work schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level