Sr. Operations Manager I - Concord

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Concord, NC

5d•Onsite

About The Position

The Senior Operations Manager I directs clinic operations and manages clinic staff to ensure effective, efficient delivery of high-quality patient care and an excellent patient experience.

Requirements

Must have strong business acumen and proven competency in strategic management of a medical practice
Must be able to manage and foster a team environment
Must have willingness to accept change, new processes and methods for continuous improvement to ensure quality and efficient operations
Proficient in Microsoft Office applications (Outlook, Word, Excel)
Proficient in Electronic Medical Record systems
Ability to communicate effectively & professionally (written and verbal)
High school diploma or equivalent required.
Bachelor’s degree preferred.
MHA/MBA preferred.
Five or more years’ applicable experience required.
Active & Current Driver’s license
Clean driving record
Consistent and Reliable Transportation
Polite and professional disposition

Responsibilities

Manage daily operations & patient throughout for 1-3 clinics with approximately 50,000 to 100,000 encounters per year &/or 9 to 14 providers to ensure the effective, efficient delivery of high-quality patient care
Direct strategic growth initiatives to increase market share in collaboration with Executive Leadership
Develop recruitment and engagement strategies to attract and retain high performing employees
Manage clinic staff, including:
Developing & disseminating schedules
Managing time & attendance in the HRIS system, as well as analyzing reports to ensure adherence company policies and staffing optimization
Performance management, to include coaching and corrective action as needed
Identifying individual growth and development opportunities to positively impact employee engagement & performance
Direct patient and staff safety, including regular rounding to identify opportunities for enhancement of safety protocols and develop action plan to address same
Analyze schedule utilization to enhance patient access and provider growth
Analyze & delegate applicable dashboards, reports, messages, & workqueues in the EHR system to optimize clinic operations
Manage administrative & clinical inventory, including
Decrementing and receiving the inventory using the approved Purchasing workflow/process as provided by the Purchasing Department
Maintaining direct knowledge of the clinical supplies and medications in the corresponding location(s)
Partnering with providers and staff for successful and timely ordering
Establishing the workflow, training staff, and holding staff accountable to ensure timely supply submission and receipt
Collaborating with the Purchasing Department to streamline ordering processes to include setting Par levels, identifying where supplies are stored, and where and how they are delivered
Stocking central supply and assigning the appropriate clinical staff to ensure rooms are appropriately stocked to the room specific PAR daily
Working with providers and the Purchasing Department on special projects as identified by Senior Leadership (such as establishing standards for supply ordering by specialty)
Order administrative & clinical (medical & pharmacological) supplies through the CEENTA delineated Purchasing System as defined by the Purchasing Department and ultimately the Finance Department
Manage facility & equipment maintenance & repairs in collaboration with CEENTA leaders and staff using defined workflows
Manage the operational aspects of new provider on & off boarding
Partner with clinical and community leaders to develop schedules for technical and clinical educational program students
Maintain vendor relationships
Develop community relationships in collaboration with the Marketing Department
Assist with daily clinic functions as needed
Direct and meet financial objectives as outlined by Executive Leadership; examples include:
Reviewing monthly financial statements
Establishing methods to meet or exceed budgeted visit volume, staff allocation, &/or revenue
Maximizing the collection of patient payments
Upholding financial policies and procedures through staff accountability and patient education
Facilitating the annual strategic budgetary process, forecasting need for capital equipment, staff, etc.
Identifying innovative revenue-generating or cost-saving measures
Charge capture for identified provider services
Maintain patient relations by promptly and appropriately responding to questions or concerns
Document patient concerns into the electronic monitoring system
Promote technological offerings that enhance the patient experience, such as CEENTA’s patient portal and online scheduling
Collaborate with providers and staff to enhance the patient experience, including training and coaching on patient experience objectives
Ensure all staff are trained and up to date on company Policies and Procedures
Maintain current knowledge of governmental quality and regulatory mandates and educate providers and staff on same
Oversee clinical leads to enforce safety & compliance protocols
Ensure staff certifications are maintained & annual required training is completed
Train staff on new & existing workflows, including reinforcing EHR system procedures
Develop and implement operational onboarding & training plans for new employees in collaboration with the HR Department
Engage in regular communication with staff, including one on ones and monthly staff meetings
Maintain provider relationships through open communication regarding clinic considerations and organizational updates
Ability to meet the physical and mental demands of the position
The ability to work on-site
Predictable, reliable, and prompt attendance