Operations Supervisor, Concord

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Concord, NC

5d•Onsite

About The Position

The Operations Supervisor supports the Operations Manager through collaborative management of clinic operations and staff to ensure effective, efficient delivery of high-quality patient care and an excellent patient experience.

Requirements

Must be able to manage and foster a team environment
Must have willingness to accept change, new processes and methods for continuous improvement to ensure quality and efficient operations
Proficient in Microsoft Office applications (Outlook, Word, Excel)
Proficient in Electronic Medical Record systems
Ability to communicate effectively & professionally (written and verbal)
High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred.
One to three years’ supervisory experience in a medical office setting required.
Active & Current Driver’s license
Clean driving record
Consistent and Reliable Transportation
Polite and professional disposition

Nice To Haves

Certifications, licenses, or registrations a plus.

Responsibilities

Actively supervise clinical and non-clinical staff & patient services for 1 or more locations with more than 50,000 encounters per year &/or 9+ providers to ensure the effective, efficient delivery of high quality patient care
Supervise clinic staff, including: Developing & disseminating schedules
Managing time & attendance in the HRIS system, as well as analyzing reports to ensure adherence to company policies and staffing optimization
Assisting with performance management, to include coaching and corrective action as needed
Identifying individual growth and development opportunities to positively impact employee engagement, performance, and retention
Assist with managing provider schedules in the EHR system
Monitor applicable dashboards, reports, messages, & workqueues in the EHR system as assigned to optimize clinic operations
Assist with managing administrative & clinical inventory, including
Decrementing and receiving the inventory using the approved Purchasing workflow/process as provided by the Purchasing Department
Maintaining direct knowledge of the clinical supplies and medications in the corresponding location(s)
Partnering with providers and staff for successful and timely ordering
Establishing the workflow, training staff, and holding staff accountable to ensure timely supply submission and receipt
Collaborating with the Purchasing Department to streamline ordering processes to include setting Par levels, identifying where supplies are stored, and where and how they are delivered
Stocking central supply and assigning the appropriate clinical staff to ensure rooms are appropriately stocked to the room specific PAR daily
Working with providers and the Purchasing Department on special projects as identified by Senior Leadership (such as establishing standards for supply ordering by specialty)
Assist with ordering administrative & clinical (medical & pharmacological) supplies through the CEENTA delineated Purchasing System as defined by the Purchasing Department and ultimately the Finance Department
Assist with managing facility & equipment maintenance & repairs in collaboration with CEENTA leaders and staff using defined workflows
Assist with the operational aspects of provider on & off boarding
Assist with daily clinic functions as needed
Support the Operations Manager with meeting financial objectives as outlined by Executive Leadership; examples include:
Reviewing monthly financial statements
Establishing methods to meet or exceed budgeted visit volume, staff allocation, &/or revenue
Maximizing the collection of patient payments
Upholding financial policies and procedures through staff accountability and patient education
Facilitating the annual strategic budgetary process, forecasting need for capital equipment, staff, etc.
Identifying innovative revenue-generating or cost-saving measures
Charge capture for identified provider services
Maintain patient relations by rounding in patient reception and waiting areas and promptly and appropriately responding to questions or concerns, escalating to the Operations Manager as needed
Document patient concerns into the electronic monitoring system
Promote technological offerings that enhance the patient experience, such as CEENTA’s patient portal and online scheduling
Collaborate with providers and staff to enhance the patient experience, including training and coaching on patient experience objectives
Ensure all staff are trained and up to date on company Policies and Procedures
Collaborate with clinical team leads to enforce safety & compliance protocols
Ensure staff are compliant updating certifications & completing annual required training as applicable
Train staff on new & existing workflows, including reinforcing EHR system procedures
Assist with onboarding & training for new employees
Engage in regular communication with staff, including participation in one on ones and monthly staff meetings with the Operations Manager
Support Operations Manager in maintaining provider relationships through open communication regarding clinic considerations and organizational updates
Ability to meet the physical and mental demands of the position
The ability to work on-site
Predictable, reliable, and prompt attendance