Sr Operations Director

Helia Healthcare•St Ann, MO

21h•$150,000 - $200,000

About The Position

At Bridgemark Healthcare, operational excellence is how we deliver exceptional care. We are seeking a Senior Director of Operations to provide enterprise level leadership across our long-term care portfolio. This is a rare and highly visible opportunity for a proven operations executive who is ready to be the right hand of the company owner and who knows how to drive performance, lead leaders, and balance quality care with strong financial outcomes. As Senior Director of Operations, you will oversee multi-site operations across twenty-one skilled nursing, long term care, and assisted living communities. You will partner closely with corporate operations managers, clinical leadership, finance, HR, and community administrators to ensure consistent execution, regulatory readiness, financial success, and sustainable growth. You will be trusted with significant autonomy—and held accountable for results.

Requirements

10+ years of progressive operations leadership in long term care / skilled nursing.
Multi-site or regional leadership experience (corporate level strongly preferred).
Demonstrated success in financial oversight, labor management, and operational turnarounds.
Strong knowledge of long-term care regulatory and reimbursement environments.
Illinois Nursing Home Administrator's License.
Geographically accessible to the organization's operating communities in Central and Southern Illinois, the St. Louis metro area, and southern Missouri.

Nice To Haves

Missouri Nursing Home Administrator's License, or license eligible, preferred.
Dynamic leader who builds performance through positive energy, fairness, firmness, and consistency.
Strategic thinker with a hands-on leadership style.
Comfortable holding leaders accountable while earning trust.
Data driven decision maker with strong business acumen.
Calm, credible, and decisive in complex situations.
Mission aligned, with a commitment to Bridgemark's "fair, firm, consistent" principles, rooted in "Midwestern nice" values.

Responsibilities

Provide operational oversight and direction for the corporate leadership team and multiple long term care facilities.
Ensure consistent execution of company values, standards, systems, and policies.
Serve as a primary operational partner to regional operations and clinical directors.
Act as a key member of the corporate leadership team.
Drive facility level and portfolio wide performance (NOI, census, revenue, labor, expenses, margins).
Oversee setting of performance targets and expectations.
Analyze operational data and KPIs to identify risks, trends, and opportunities.
Lead turnaround and stabilization initiatives when needed.
Partner with clinical leadership to support quality outcomes, regulatory compliance, and resident satisfaction.
Ensure operational preparedness for state and federal surveys.
Support Quality Assurance / Performance Improvement (QAPI) initiatives, corrective action plans, and ongoing compliance improvements.
Promote a culture of accountability, fair dealing, safety, and operational discipline.
Lead, coach, and develop Regional Directors of Operations, Regional Clinical Directors, Administrators, and other operational leaders.
Build strong leadership pipelines and bench strength.
Partner with HR on recruitment, retention, and performance management.
Foster a culture of collaboration, ownership, and results.
Translate corporate strategy into actionable operational plans.
Identify operational best practices and drive standardization across the portfolio.