INTERNAL APPLICANTS ONLY – Sr. Operations Analyst (Hybrid)
About The Position
We are seeking a Sr. Operations Analyst to join our Product Research, Design & Development team. In this highly independent role, you will be responsible for driving operational excellence across multiple initiatives, optimizing operational processes, elevating data analytics capabilities and executing tasks related to comprehensive insights gathering for various projects. You will play a key role in establishing a center of excellence for end-to-end operations, supporting teams with the resources they need, implementing process enhancements, documenting workflows and defining best practices. Applicants should have proven experience in operations, preferably within product development or life cycle management. The successful candidate will demonstrate exceptional communication skills, a solution-oriented approach and precise attention to detail. Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.
Requirements
- A bachelor’s degree is preferred
- A minimum of 3+ years of experience in operations and data analytics; experience within product development organizations is a plus
- Proficiency in MS Excel required, with an emphasis on building and presenting reports
- Proven experience in operations preferably within product development or life cycle management is preferred
- Experience with PLM (Arena preferred) and collaboration in Workfront, SharePoint or Teams is preferred
- Strong analytical skills with advanced Excel and working knowledge of Power BI; comfortable navigating validated data sources and publishing light dashboards
- Strong meeting facilitation, documentation and follow‑through—able to move work forward across multiple stakeholders
- Comfortable juggling multiple priorities and deadlines
- Experience working with cross-functional teams in a product or development environment
- Strong conceptual, analytical and problem-solving skills
- Must be comfortable with systems and data analysis
Responsibilities
- Strategizing, building and maintaining new product development status reporting that rolls up Workfront/PLM progress for leadership and CFTs
- Driving PLM reporting to ensure critical business reports are provided to teams as we implement PLM, including reimagining existing reports and data
- Standardizing inputs, automating where possible and publishing in internal communication platforms
- Analyzing operational data to identify process inefficiencies and recommend improvements
- Capturing process changes as simple SOPs and coordinating training snippets for the team as needed
- Creating and managing systems for sharing product insights across teams
- Scheduling and managing insights gathering such as long-term product testing, teacher surveys and in-house teacher feedback sessions
- Entering and maintaining new product ideas in internal systems at the start of development
- Providing monthly sales updates tailored for the development team
Benefits
- Bonus eligible
- Paid leave for new parents to support work/life balance and family bonding
- Excellent medical/dental and vision coverage—EPO, PPO and HSA
- 401(k) retirement plan with company contribution (because you will retire someday)
- Flexible benefits—choose what you like, ignore the rest
- On-site preschool for our employees’ children
- On-site employee gym for all levels/fitness needs
- Generous employee discount
- Casual dress…and we really mean it
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
