Sr. Operations Analyst

CBRE•Seattle, WA

11d

About The Position

About the Role: As a Senior Business Operations Analyst, you won't just "support" the Uber account - you will be the operational backbone that enables our wider global team to thrive (i.e. identifying automation opportunities, suggesting process improvements, supporting contract compliance, overseeing and supporting key operational processes like CPIs, KPIs, onboarding, and more). We are looking for a proactive problem-solver who digs into the "why" behind every task & embraces opportunities to make things better. If you have a customer-first mindset, are eager to grow at CBRE, and enjoy creating order out of complexity, this role offers the perfect environment to contribute alongside a high performing team and drive process improvements that make a tangible impact. You'll work closely with senior leaders across a full service & global account, giving you a front-row seat (and influence on) key global policies, programs, and decisions.

Responsibilities

Oversee approval workflows and lead process optimization for service lines
Conduct the annual review of the contract compliance checklist to ensure adherence to standards
Manage Master Services Agreement (MSA) abstracts and maintain updates for contract documentation
Conduct monthly access management and vendor audits to ensure operational compliance
Maintain the integrity of our shared knowledge by managing the QMS (Quality Management System) and shared drives
Manage the closeout of results and approvals for Quarterly CPI (Critical Performance Indicators) and KPIs (Key Performance Indicators)
Generate, align, and distribute the Monthly Open Positions report
Compile a variety of complex operating and statistical information reports as needed
Oversee the Playbook program, including its oversight and annual refresh
Manage Flexforce (Uber access management system) and distribution management (aliases)
Facilitate the seamless onboarding and offboarding of team members, ensuring a high-quality experience for new hires
Oversee critical team data, including contact lists, organizational charts, and distribution aliases
Manage the awards and prizes distribution process (e.g., Giftogram)
Support expense report submission for Alliance Director
Evaluate department processes and procedures to identify opportunities to improve service delivery and make recommendations to management
Support and lead innovation programs /Lessons Learned programs
Troubleshoot and resolve escalated inquiries and requests from internal and external clients