Sr Office Assistant

County of Thurston•Olympia, WA

20h•Onsite

About The Position

The salary for this position is: $4,033.00 - $5,364.00 monthly. Thurston County is seeking a highly motivated and qualified individual for the position of Senior Office Assistant within the Administrative Services Division of Central Services. The Central Services Department provides diverse internal services to County offices and departments. This position is a front desk profession who through customer interactions assists in getting the customer to the correct office or department to receive the service they came in for. This position also answers phone calls and provides information on county-wide services. Essential job functions include, but are not limited to the following: Provides excellent customer service in person and over the phone. Assists customers in signing into the self-service kiosk for service number. Answers incoming phone calls on a county central line. Provides accurate information and/or transfers to appropriate department or office. Manages Information Desk e-mail, Central Services Leave Calendar, and has general administrative tasks assigned to them. Acts as liaison between the public and county offices/departments. To View the full job classification, click here: Senior Office Assistant WORKING CONDITIONS: Work Environment – Long periods of standing or sitting, also reaching and bending. Although the area is temperature controlled it is inside an external door and has high ceilings therefore temperatures fluctuate. Schedule - Monday – Friday, 8:00 a.m. – 5:00 p.m. Customer Interactions - Daily interactions in-person and via phone in a busy lobby area. Travel Requirements - Occasional travel may be required to attend meetings or trainings. WHO WE ARE: Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage WHAT WE OFFER OUR EMPLOYEES: Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information. Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays . Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences. Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working. Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan. Flexible Spending Account (FSA ) : Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars. Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com . Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold. QUALIFICATIONS: High School Diploma or GED. Two years experience in an office environment with responsibility for performing a full range of senior level office support tasks, including experience providing information and assistance to the general public. Ability to type at a minimum of 55 wpm (higher levels may be required for specified positions.) Ability to fully utilize the personal computer and related software programs. DESIRED SKILLS: Personable and inviting mannerisms while working with internal and external customers. Able to give accurate, detailed directions to customers. Ability to communicate effectively orally and in writing, in person and over the phone. Ability to manage in-person customers and answer the phone simultaneously. Work independently, identify resources, and make independent decisions. Positive attitude and team player mentality. Knowledge and experience with de-escalation techniques and staying calm and professional under pressure. OTHER RELATED RECRUITMENT INFORMATION: Questions about this recruitment? Please contact: Jettie Silva-Chojnowski at (360) 754-2948. This position is: Represented by a Union Eligible for benefits Eligible for overtime under the Fair Labor Standards Act (FLSA) Items required for consideration: Application Letter of Interest Resume Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement and may be removed once a successful candidate is hired. THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498. Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.

Requirements

High School Diploma or GED.
Two years experience in an office environment with responsibility for performing a full range of senior level office support tasks, including experience providing information and assistance to the general public.
Ability to type at a minimum of 55 wpm (higher levels may be required for specified positions.)
Ability to fully utilize the personal computer and related software programs.

Nice To Haves

Personable and inviting mannerisms while working with internal and external customers.
Able to give accurate, detailed directions to customers.
Ability to communicate effectively orally and in writing, in person and over the phone.
Ability to manage in-person customers and answer the phone simultaneously.
Work independently, identify resources, and make independent decisions.
Positive attitude and team player mentality.
Knowledge and experience with de-escalation techniques and staying calm and professional under pressure.

Responsibilities

Provides excellent customer service in person and over the phone.
Assists customers in signing into the self-service kiosk for service number.
Answers incoming phone calls on a county central line.
Provides accurate information and/or transfers to appropriate department or office.
Manages Information Desk e-mail, Central Services Leave Calendar, and has general administrative tasks assigned to them.
Acts as liaison between the public and county offices/departments.

Benefits

retirement plan
pre-tax savings accounts
comprehensive health care
dental/vision care
paid vacation
paid holidays
County paid training
alternative or compressed schedules
remote working
voluntary deferred compensation plans
flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars
Public Service Loan Forgiveness Program