Sr. Network Operations Planning Technology Consultant

Southwest Airlines•Dallas, TX

19h•Onsite

About The Position

As a Sr. Technology Consultant supporting the Network Operations Planning (NOP) department, you'll support the Recovery Program by identifying process and technology improvements that reduce the cost and time to recovery during irregular operations and enhance network resiliency through scheduling adjustments. You'll collaborate with business partners to understand current processes, evaluate opportunities for improvement, and recommend technology solutions where appropriate. Additionally, the Sr. Technology Consultant will develop and deliver executive-level communications, manage projects related to tool development, and drive initiatives that strengthen operational efficiency and resilience. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

Expert knowledge of business and management principles involved in strategic planning, resource allocation, product planning, prioritization, and coordination of people and resources
Knowledge of strategic and financial analysis and analytical and quantitative skills
Highly skilled in PowerPoint to synthesize information and develop presentations for Senior Leadership and affected stakeholders
Skilled in written and verbal communication with diverse audiences, including both technical and non-technical customers, colleagues, and executives
Skilled in Microsoft Office Suite products such as Excel, SharePoint, etc.
Skilled in applying a methodical and logical approach to complex problem-solving
Ability to assume a high level of responsibility and to provide direction in a cross-functional, Team-oriented environment
Ability to work under stressful situations and manage time effectively
Ability to prioritize tasks to meet department objectives and goals
Ability to understand the implications of new information for both current and future problem-solving and decision-making
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to tell when something is wrong or is likely to go wrong
Ability to coach and mentor teammates, providing guidance to peers and other Team members to transfer knowledge and support their development
Ability to communicate in a flexible and effective manner with all levels of Employees and Leadership
Ability to demonstrate identifying tradeoffs between immediate operational needs and long-term strategic requirements
High School Diploma or GED
Expert-level experience, expansive and far reaching knowledge in: Solving complex problems and driving multiple stakeholders towards implementable solutions
Leading programs that can span multiple work groups and/or departments
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work extended hours based on department needs
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Nice To Haves

Familiarity with the aviation industry and airline operations

Responsibilities

Lead and execute the research and analysis of trends, the development of new strategies, processes, tools and reports
Mentor other Team members and help develop Analysts and Consultants within and outside the Team
Directly involved in understanding, improving and sharing available data sets with other teams within the business
Leverage Team’s technology skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests
Transform raw data into easily understood, presentable, and actionable findings
Lead the development and improvement of models and process including supporting their downline implementation
Facilitate and share technical guidance on principles and topics to groups around the business
Conducts analysis using optimization and other available tools to create and compare scenarios, offering insights into how different ideas perform
Drive cross-departmental improvements for processes, staffing, schedule design, and irregular operations preparedness and management
Handle and manage multiple concurrent projects assigned to the team
Must be able to meet any physical requirements listed on this job description
May perform other job duties as directed by Employee's Leaders

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

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