Network Technology Consultant (MIT LEAD)

Southern Westchester Boces•Port Chester, NY

12d

About The Position

The core components of the Network Technology Consultant as a MIT Lead are: Technical Management, Operational Management and Escalation, Project Management/Planning Assistance, Customer Relationship Management (collaboration with the district), Personnel Management, and Personnel Training and Professional Development. PRIMARY PERFORMANCE RESPONSIBILITIES: Manages and tracks Network Support and Project workflow for assigned districts via Service Now. Acts as Technology Liaison between LHRIC Network Services teams and the District DoT. Researches, evaluates, and recommends a variety of technological products to assist districts in meeting their current and future instructional and administrative needs. Provide input for project planning, performs project management functions and implementation of new LHRIC/District technology initiatives and products into existing K-12 school district environments in collaboration with the district administration and technical staffs. Manages escalation, tracking, communications, and follow-up regarding network technology problems in assigned districts. Acts as primary escalation point for solving chronic or high priority network technology problems in assigned districts; facilitates technical support between the district, centralized LHRIC teams, and field technicians. Supervises LHRIC network staff and coordinates activities with other technology staff within the district. Manages and plans the scheduling of the LHRIC assigned field staff. Manages and tracks technology related maintenance contracts and inventories, for equipment and products purchased through the LHRIC. (I.E. Smartnet, Del Maintenance) Caveats exist based individual district support models.

Requirements

Graduation from high school or possession of a high school equivalency diploma and either (a) Bachelor s Degree and four (4) years of experience where the primary function is supporting PC based local and wide area networks; or (b)a Bachelor s Degree and five (5) years of experience as stated in (a); or (c) nine (9) years experience as stated in (a)
Current MCSE (Microsoft Certified Systems Engineer) may be substituted for six (6) months of the required experience.
Current CCNA (Cisco Certified Network Associate) Routing and Switching or CCNA Wireless certification may be substituted for six (6) months of the required experience.
Current ITIL Foundation Certification (Information Technology Infrastructure Library - Framework for Service Management) may be substituted for six (6) months of required experience.
Current CCNP (Cisco Certified Network Professional) Routing and Switching or CCNP Wireless certification may be substituted for eighteen (18) months of the required experience.
Current CCIE (Cisco Certified Internetwork Expert) Routing and Switching or CCIE Wireless certification may be substituted for four (4) years of the required experience.
Priority given to those on a civil service list for this title.
Must meet the minimum qualifications in order to take the exam.

Responsibilities

Manages and tracks Network Support and Project workflow for assigned districts via Service Now.
Acts as Technology Liaison between LHRIC Network Services teams and the District DoT.
Researches, evaluates, and recommends a variety of technological products to assist districts in meeting their current and future instructional and administrative needs.
Provide input for project planning, performs project management functions and implementation of new LHRIC/District technology initiatives and products into existing K-12 school district environments in collaboration with the district administration and technical staffs.
Manages escalation, tracking, communications, and follow-up regarding network technology problems in assigned districts.
Acts as primary escalation point for solving chronic or high priority network technology problems in assigned districts; facilitates technical support between the district, centralized LHRIC teams, and field technicians.
Supervises LHRIC network staff and coordinates activities with other technology staff within the district.
Manages and plans the scheduling of the LHRIC assigned field staff.
Manages and tracks technology related maintenance contracts and inventories, for equipment and products purchased through the LHRIC.

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