Sr Mgr Operations

Insight • Fort Worth, TX

2d • Remote

About The Position

The Senior Manager, Services is a senior people leader responsible for the strategy, execution, and performance of assigned services portfolios at Insight. This role owns service delivery outcomes end-to-end, including operational performance, customer experience, financial results, and teammate development.

Requirements

• Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
• 8-10 years’ experience managing technology projects including desktop refresh, new technology deployment and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure.
• 5+ years of progressive experience managing leaders and scaling services delivery teams through standardization, repeatability, and operational maturity.
• Must have excellent customer relationship management skills and ability to interface seamlessly with delivery, clients, partners, and sales stakeholders.

Responsibilities

• Own the overall service strategy and execution for assigned portfolios, ensuring alignment to Insight’s growth priorities and partner motions.
• Translate business objectives into scalable, repeatable service models that drive quality, efficiency, and customer satisfaction.
• Ensure consistent, high quality delivery of services through defined processes, metrics, and governance.
• Monitor and improve service performance, including delivery timelines, quality, risk, and customer outcomes.
• Drive continuous improvement initiatives using data, insights, and operational metrics.

Benefits

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees