Sr Mgr, External Affairs

PECO•Philadelphia, PA

About The Position

PRIMARY PURPOSE OF POSITION Develop and enhance relationships with governmental officials to resolve emergent issues in effective and timely manner that can impact company EPS and customer satisfaction. Function as primary contact for elected officials, local media, civic and business organizations and community leaders to resolve operational issues and optimize the corporate image and communicate corporate messages. Serve as an early warning system to identify and facilitate the resolution of customer issues with the leadership of internal departments. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Requirements

Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations or related field.
10+ years relevant business experience, with at least five years experience in customer service-related areas.
In lieu of degree, 12-15 years of relevant experience.
Well-developed interpersonal skills.
Demonstrated effective written and verbal communication skills, including negotiation and facilitative skills.
Knowledge of relevant computer systems and ability to display applicable level of computer literacy required.
Self-motivated with ability to demonstrate independent decision-making.

Nice To Haves

Responsibilities

Establish and maintain effective working relationships with municipal, county and state elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day-to-day and emergency response situations. Represent the Company at municipal council meetings and other after hours official forums.
Provide strategic direction to corporate leadership team and other business units on development and execution of community outreach and communications plans pertaining to high-impact projects, including, but not limited to, reliability and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers. Negotiate resolution to conflicts. Develop and maintain a network of support resources with all internal business units to resolve elected officials' needs in an effective and timely manner.
Identify, manage, facilitate resolution of issues, and improve workflow processes affecting Company EPS and customer satisfaction.
Actively participate in economic development, business and community organizations to gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company.
Coordinate the activities of and interface with the government account managers to achieve quality service, billing and collections and revenue requirements related to municipal and county government accounts.

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $152,800.00/Yr. – $210,100.00/Yr. plus an additional $25K in Long Term Incentive Plan annually.
Annual Bonus for eligible positions: 25%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more