External Affairs Manager

Travel + Leisure Co. • Orlando, FL

1d

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Manager, External Affairs supports the company’s reputation management, crisis communications, and issues management efforts. This role plays a critical part in executing external affairs initiatives, managing high-profile issues, and responding to crises. The ideal candidate has a strong background in crisis communications, stakeholder engagement, and online reputation management and will work closely with cross-functional teams to protect and enhance the company’s reputation.

Requirements

• Bachelor’s degree in communications, Public Relations, Political Science, or a related field.
• This role requires a detail-oriented, solutions-driven communicator who can handle fast-paced, high-stakes situations with professionalism and strategic thinking.
• The ability to work under pressure and meet very tight deadlines is required.
• 10+ years of experience in issues management, crisis communications, or corporate reputation management, preferably in a fast-paced environment.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Issues & Crisis Management Monitor and assess potential risks to the company’s reputation, providing recommendations and response plans.
• Support the execution of crisis communications strategies, ensuring alignment with business priorities and legal considerations.
• Act as a key liaison in coordinating crisis responses, working closely with internal stakeholders and external partners.
• Draft holding statements, key messages, FAQs, and executive talking points during crisis situations.
• Maintain and update the company’s crisis communications playbook to ensure readiness.
• Reputation Management & Industry Engagement Assist in managing the company’s online reputation, monitoring sentiment, and identifying trends that may impact brand perception.
• Stakeholder & External Communications Assist in developing messaging and communication strategies that effectively position the company among key external stakeholders.
• Collaborate with cross-functional teams, including Public Relations, Government Affairs, and Legal, to ensure consistency in external messaging.
• Draft statements, press materials, presentations and briefing documents for leadership on external affairs matters.
• Manage key external affairs content, including fact sheets, position papers, and messaging frameworks.
• Government Affairs & Community Affairs Support Work closely with the Government Affairs and Community Affairs teams to ensure external communications align with policy positions and community engagement efforts.
• Assist in preparing communication materials related to legislative and regulatory issues.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager