Sr MGR, Client Service Tech
About The Position
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Role Overview This position sits within Circana’s Retail Client Service department within the Operations division and focuses on client support for media and lift analysis engagements. The key objective is to ensure executional excellence across all facets of the client relationship, engaging directly with the client and with cross-functional partners in Circana’s Technology division. Success requires an understanding of identity resolution and exposure data assets and their application to lift measurement. Daily responsibilities include ongoing data input management and QC, problem solving with various stakeholders on data and technology questions, data investigation, and delivering client training.
Requirements
- The successful candidate should have a bachelor’s degree.
- Ideally, the applicant should have 2-4 years of work experience in media, with specific focus on Digital Ad Operations, digital and website analytics, Ad Tech, Marketing Science, Marketing Mix Analysis, and/or Media Analytics.
- Familiarity with the CPG and/or GM industries
- Strong project management and organizational skills and the ability to handle multiple requests/actions needed
- Strong attention to detail with demonstrated problems solving skills
- Outstanding verbal and written communication skills and professional etiquette
- Ability to work in a fast-paced environment, be flexible and welcoming to change
Responsibilities
- Digital Ad Operations Experience
- Experience with pixels, log files, or other exposure data assets related to digital advertisement measurement.
- Experience communicating with DSPs/Ad Servers/Publishers in the digital marketing space as it relates to implementing pixels or receiving ad exposure log files.
- Knowledge of identity resolution and matching
- Cross-Functional Influence
- Demonstrate effective team behaviors including informing others of relevant information, supporting team decisions, encouraging others to share ideas, effectively resolving conflicts, and establishing common client focused goals.
- Collaborate with cross functional teams in a virtual setting to define and deliver solutions within the scope of contractual commitments and other related commercial agreements.
- Client Focus
- Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met
- Function as the key point of contact to the client for service-related requests or issues, training, and change management
- Executional Excellence
- Take ownership of projects and holds oneself accountable to meet agreed upon timeline and quality standards.
- Apply systemic thinking to assess problems, arrive at resolutions, identify root cause of issues and prevent reoccurrence
- Perform validations and QCs during all change events to verify accuracy
- Anticipate issues, identifies opportunities to improve systems to prevent problems and mitigate risk, implements best practices.
Benefits
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
