Sr. Medical Assistant - Supportive Care

UnitedHealth Group • Granger, TX

7d • $18 - $32

About The Position

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together. Job Summary: The Supportive Care (SC) Senior Certified Medical Assistant (CMA) participates in providing patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Senior Medical Assistant assists in the training and orienting of MA staff. The expectation is 25%25 of time is spent on program-specific initiatives that drive continuous process and metrics improvement in their program and enhance developing their leadership skills. The Senior CMA is required to perform all duties of the Medical Assistant (MA) within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL). Duties include: Organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The Sr. CMA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The Sr. CMA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.

Requirements

• High school graduate or GED equivalent
• Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire
• Valid driver’s license within the state of work
• 3+ years as a certified MA or a combination of 5+ years of certified and non-certified medical assistant experience (with 2+ years certified)
• Expert in computer literacy in electronic health record
• Knowledge of medical terminology
• Mastered ICD-10 and CPT coding
• Demonstrated ability to mentor others
• Demonstrated ability to react calmly and effectively in emergency situations required and assume a leadership role until higher levels of care arrive on scene
• Proven intermediate Excel skills
• Proven excellent communication and customer service skills required
• Flexibility and nimbleness to adapt to change
• Reliable transportation for daily travel to various locations as assigned
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Nice To Haves

• 1+ years of lead or supervisory experience
• Bilingual

Responsibilities

• Performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice.
• Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs.
• Performs quality control checks on equipment.
• Prepares and sterilizes medical equipment using the autoclave
• Spends 25%25 of time dedicated to program metrics/projects/initiatives as assigned by program leadership to support and drive workflow & process improvement within the program
• Records patient care documentation in the medical record accurately and in a timely manner.
• Identifies when other MA’s documentation is incorrect and alerts program leadership
• Trains and mentors other MAs, including assisting with documentation questions
• Promotes positive work environment in the program as a culture ambassador
• Coordinates patient care as directed by provider, and policies/procedures
• Travels with provider to patient homes to support the delivery of Supportive Care services in the community setting
• Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality
• Requires little assistance with standard and non-standard requests and solves routine problems on own
• Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments.
• Gathers supplies as per provider direction. Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
• Creates and maintains an environment that supports infection prevention
• Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
• Supports and follows Standard Delegation of Orders
• Promotes a positive work environment in which team members willingly serve each other
• Ensures that all MAs are aware of training they must receive to continually improve performance
• Performs all other related duties as assigned

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees