Sr Marketing Operations Coordinator

DLA Piper•Atlanta, GA

1d•Hybrid

About The Position

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary The Senior Marketing Operations Coordinator, working in collaboration with and in support of the firm’s strategic initiatives, is an advanced level Legal Biller with analytical and job priority sequencing responsibilities. This position will not have permanently assigned billing responsibilities is expected to successfully but dynamically manage the firm’s top-tier billing portfolios based on an as needed basis, potentially supporting multiple managers / billing teams to temporarily assume the duties for billing support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Based on overlapping assignments from multiple managers or for providing interim support for multiple biller's positions, the Operations Lead will be responsible to analyze and prioritize responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures. As part of the team, the position provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Serves as proxy for regional managers as needed and is considered a subject-matter expert in the field of billing. May provide temporary managerial support in the absences of designated regional managers or be a functional supplemental senior-level billing resources during absences, unplanned vacancies and/or during periods of increase work content within a designated regional territory. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. The position will report to a Manager, Senior Manager, or Director in the department with ongoing assignments that require taking directions from or providing support to multiple regional managers simultaneously. This position is remote and may require work across various time zones and may require dynamic work schedules that change according to business needs of assigned region.

Requirements

Advanced on‑the‑job experience as a senior‑level Legal Biller.
Excellent communication (verbal and written) and interpersonal skills required to interact with colleagues and business stakeholders.
Advanced billing experience with a major law firm in a finance or billing role.
Expert‑level knowledge and experience with direct billing or client accounts, including domestic, global, and e‑billing, for a law firm or professional services organization.
Strong knowledge of the Aderant Legal Billing accounting system.
Proficient in e‑billing applications such as e‑Hub or BillBlast.
Team‑oriented with the ability to work effectively and collaboratively in a fast‑paced environment.
Accurate proofreader with strong attention to detail.
Ability to troubleshoot and resolve complex problems.
Ability to work independently and take direction well.
Strong analytical skills and attention to detail, with the ability to identify opportunities for efficiency improvements and coach other billing employees on industry and process optimization.
Comfortable summarizing and communicating project scope and execution.
Strong computer skills, including advanced Microsoft Excel skills such as Lookup and PivotTable functions.
Organized and self‑motivated, with the ability to manage a large number of projects simultaneously and meet multiple concurrent deadlines.
Ability to prioritize assignments while accepting new work and providing backup billing support to multiple managers supporting a large base of dynamically assigned billing attorneys.
High School Diploma or GED.
5 years’ senior-level legal billing experience managing high volume billing portfolio in a fast-paced customer environment, customer service and business analysis.
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
Provide timely, accurate, and quality work product.
Successfully meet deadlines, expectations, and perform work duties as required.
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fast-paced environment.
Perform all other duties, tasks or projects as assigned.

Nice To Haves

Bachelor’s Degree in Business Administration, Accounting, Finance, or related field.

Responsibilities

Provide temporary managerial support during the absences of designated regional managers.
Provide temporary senior‑level billing support during absences, unplanned vacancies, or periods of increased workload within a designated regional territory.
Serve as a Subject Matter Expert to provide legal billing surge support for multiple regional billing teams and managers. Assignments may include supporting several managers simultaneously and handling billing for multiple attorneys.
Review data for accuracy prior to submission; gather and submit accrual information based on client requirements.
Research and resolve electronic billing rejections.
Research client billing data and provide detailed analysis to attorneys and support staff.
Track and resolve tickets assigned by the Accounting Service Desk on a daily basis.
Collaborate across multiple support teams within Legal Support Services and Accounting to deliver streamlined billing and client account services to attorneys.
Analyze and prioritize responsibilities to maximize contribution to the broader billing organization, including identifying process gaps and incorporating findings into customized training and mentoring.
Maintain accurate documentation of all client billing requirements, including guidelines established by clients’ general counsel; update and track changes as needed.
Engage with billing department stakeholders to understand business needs and define solution requirements.
Analyze legal billing processes and supporting systems; develop business cases, build metrics, and perform reporting.
Document and communicate functional and system requirements and create process‑flow diagrams.
Continuously review internal processes for efficiency improvements.
Apply best practices for communication and problem‑solving; create standardized departmental reports, analyze data, and document areas for improvement.
Support projects and reporting initiatives; liaise with project participants and follow up regularly to ensure effective communication and task completion.
Partner with IT and other departments to support cross‑functional project requirements, perform system testing, and validate requirements.
For U.S. clients: Support the full billing cycle, including reviewing and editing proformas, obtaining approvals for deferrals, write‑offs, and time transfers, responding to billing inquiries, and creating/maintaining complex monthly reporting.
For global clients: Lead and coordinate global unified billing, including reviewing data for accuracy, managing global client account assignments, and performing full‑cycle billing functions. Liaise with international attorneys and finance counterparts to obtain accurate accrual and forecast information. Ensure global locations remain within budget and issue invoices timely. Troubleshoot issues, resolve Accounting Service Desk tickets, and generate global client LEDES files as required.
Develop training programs to ensure consistent billing processes across the team and provide training to attorneys and staff as needed.
Finalize invoices and submit them directly to clients (per policy) or provide them to attorneys for client transmission (per approved exceptions).