Sr. Market Logistics Dispatcher
About The Position
As a Senior Market Logistics Dispatcher, you will act as the liaison and team leader for the Market Logistics Dispatchers with regard to the transportation and delivery employees of Market Logistic Operations to ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with customer expectations along with company and DOT standards. This position under the direction of the Market Logistic Operations Manager will also temporarily fill in when Logistics Manager’s are not present. Review daily and weekly driver logs in accordance with company and DOT standards. Maintain and rectify any Hours-of-Service violations or unidentified logs. Monitor and action First Run Out and Time on Yard reporting to improve truck utilization and driver efficiency. Training lead for any new hires into the MLO operations. Scheduling Truck Repairs to improve truck efficiency. Investigate escalated from the Logistics Manager on customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt. Provide adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment when necessary. Follow Standard Operating Procedures
Requirements
- High School Education
- Working knowledge of the DOT Federal Motor Carrier Safety Regulations
- Logistics or Dispatching experience
- Customer Service experience required
- Able to effectively communicate
Responsibilities
- Act as the liaison and team leader for the Market Logistics Dispatchers
- Ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores
- Fill in when Logistics Manager’s are not present
- Review daily and weekly driver logs in accordance with company and DOT standards
- Maintain and rectify any Hours-of-Service violations or unidentified logs
- Monitor and action First Run Out and Time on Yard reporting to improve truck utilization and driver efficiency
- Training lead for any new hires into the MLO operations
- Scheduling Truck Repairs to improve truck efficiency
- Investigate escalated from the Logistics Manager on customer complaints
- Provide adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment when necessary
- Follow Standard Operating Procedures
Benefits
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan - US
- RRS Plan – CAN
- Paid Parental Leave
- Paid Holidays and Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
