Market Logistics Dispatcher

Sunbelt Rentals, Inc.•Paulsboro, NJ

About The Position

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Position Objective: Manages Drivers across a market to ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt locations in accordance with company and DOT standards. Position Responsibilities: Models and ensures all Sunbelt safety procedures are followed Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment Manages the team’s work and delegation and is accountable for the team’s safety and performance Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography Orchestrates the transfer of equipment and consumables across the defined market as needed Creates and monitors drivers’ schedules Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency Reviews daily and weekly driver logs in accordance with company and DOT standards Ensures drivers are performing daily truck inspections in accordance with company and DOT standards Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt’s Policy and Procedure guidelines Works closely with store locations to ensure customer’s equipment needs are met Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal Requirements: Education & Experience: Bachelor’s degree or equivalent work experience plus 5+ years of prior dispatching experience Knowledge of the applications of the construction/industrial equipment industry Working knowledge of the DOT Federal Motor Carrier Safety Regulations Demonstrated excellent customer service, communication, organizational and leadership skills Working knowledge of the delivery area Base Pay Range: $71,269.00 - 97,995.70 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration

Requirements

Bachelor’s degree or equivalent work experience plus 5+ years of prior dispatching experience
Knowledge of the applications of the construction/industrial equipment industry
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
Demonstrated excellent customer service, communication, organizational and leadership skills
Working knowledge of the delivery area

Responsibilities

Models and ensures all Sunbelt safety procedures are followed
Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment
Manages the team’s work and delegation and is accountable for the team’s safety and performance
Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography
Orchestrates the transfer of equipment and consumables across the defined market as needed
Creates and monitors drivers’ schedules
Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency
Reviews daily and weekly driver logs in accordance with company and DOT standards
Ensures drivers are performing daily truck inspections in accordance with company and DOT standards
Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt’s Policy and Procedure guidelines
Works closely with store locations to ensure customer’s equipment needs are met
Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal