Sr. Manager, Workforce Optimization (IC)

CVS Health•Boston, MA

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Workforce Optimization Manager plays a critical role in shaping and executing workforce strategies. This position leads the end-to-end lifecycle of workforce optimization initiatives. Acting as a trusted advisor, this role partners with leaders across all levels to align workforce plans with business objectives, proactively anticipate organizational needs, and mitigate risk through compliance with employment laws and sound governance. This role has no direct reports but manages an important process within the workforce optimization space.

Requirements

Bachelor’s degree or equivalent experience.
7+ years of related HR experience, preferably with experience as a HR Business Partner or equivalent.
Excellent consulting, influencing, strategic thinking, and project management skills.
Strong knowledge of full cycle workforce optimization activities including, supporting organizational restructuring and employment law.
Familiarity with WARN, OWBPA, EEO Title VII, ERISA, and Section 409A of the Internal Revenue Code.
Proven ability to manage multiple projects independently in a fast-paced, agile environment with a strong attention to detail.
Ability to partner with technology teams for system enhancements.
Effective communication, interpersonal, and problem-solving skills.

Nice To Haves

Strong capability in project planning, prioritization, and execution, including scope definition, timelines, dependencies, and milestones
Experience in serving as a key advisor and consultant to business leaders to support full-scope HR initiatives.
Strong stakeholder communication and delivery focus
Strategic thinking and problem-solving; considers enterprise‑wide implications when making decisions, balancing immediate needs with future goals
Translate strategic objectives into actionable plans, ensuring alignment across teams, processes, and systems
Leads complex, cross‑functional initiatives with disciplined planning, risk management, and execution while navigating ambiguity and changing business needs
Anticipates risks, assesses impacts, escalates issues, and implements mitigation strategies
Leverages technology and data to drive informed decision-making and to identify root cause analysis
Ability to research and analyze complex problems with potential downstream impacts.
Demonstrates sound judgment in resolving challenges that affect multiple processes or systems.

Responsibilities

Drive end‑to‑end project management for high‑impact workforce optimization initiatives, operating effectively in grey areas where requirements, risks, and stakeholder inputs may be evolving.
Partner closely with Government Affairs, Legal, Talent Acquisition, Communications, and HR to scope work, align resources, manage timelines, mitigate risk while managing the project plan.
Serve as an enterprise‑wide strategic advisor to leaders at all levels, providing consultative guidance in complex, ambiguous, and high‑impact scenarios where solutions are not clearly defined and require strategic judgment, influence, and risk assessment to inform workforce strategy and future‑state design.
Influence talent decisions by evaluating current capabilities against future organizational needs, identifying skill gaps, and recommending workforce solutions that enable long-term business success and adaptability.
Leverage data to proactively identify workforce activities and emerging risks, delivering actionable insights and strategic recommendations that inform organizational design and talent decisions.
Lead strategic process improvements and system enhancements for severance administration technology, translating complex and evolving business and legal needs into scalable system requirements.
Own end‑to‑end solution integrity by defining requirements, designing and executing test scripts, and overseeing full regression testing to ensure compliant, reliable, and future‑ready outcomes.
Ensure compliance with state/federal laws (WARN, OWBPA, EEO Title VII, ERISA, Section 409A of the Internal Revenue Code, etc.) and company policies.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.

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