Sr. Manager, User Experience

Peter Millar•Research Triangle Park, NC

34d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry. As the Senior Manager, User Experience, you will play a pivotal role in refining the strategic design and optimization of Peter Millar and G/FORE’s US and UK websites. You’ll be responsible for elevating the end-to-end customer journey, working closely with cross-functional partners to translate brand storytelling into intuitive, high-performing digital experience. This is a hands-on leadership role requiring a balance of vision, craft, and collaboration. You'll guide UX design from concept through execution and optimization, championing user needs while driving business impact.

Requirements

3-5 years of UX experience, ideally within a direct-to-consumer fashion or luxury retail brand
1-2 years of management experience
Proficient in Salesforce Commerce Cloud, Figma, prototyping tools, and usability testing platforms
Proven track record in leading eCommerce UX strategy and execution with measurable KPI impact
Deep understanding of responsive design, accessibility standards, and performance optimization
Portfolio showcasing sophisticated UX solutions that reflect strong brand sensitivity and conversion-driven design
Ability to translate complex ideas into simple, digestible soundbites
Strong analytical skills with the ability to interpret data and translate insights into strategy
Excellent communication and interpersonal skills
Success in generating buy-in while also interpreting various leadership perspectives
Ability to flush out a rough concept into an action plan with minimal guidance
Proven track record of leading cross-functional initiatives and driving customer satisfaction improvements

Responsibilities

Lead UX vision and strategy for Peter Millar and G/FORE’s US and UK websites, ensuring a cohesive and elevated experience in usability, design and performance
Own wireframing, prototyping, and interactive mockups that guide UX/UI designers and developers through best-in-class digital executions.
Lead the UX/UI roadmap, identifying both near-term wins and long-term platform innovation opportunities based on user needs and business objectives.
Champion website accessibility and responsive design best practice
Ensure website content is delivered on time and error free
Collaborate closely with site merchandising, digital media and brand strategy teams to align digital experiences with seasonal and annual brand campaigns and product drops.
Drive UX/UI research initiatives including customer journey mapping, user interviews, A/B testing, and heatmapping to inform design decisions
Partner with internal and external development teams to ensure flawless execution and responsiveness across devices.
Manage and mentor UX/UI designers, developers and freelancers as team needs grow
Manage each website’s content go live plan, ensuring seamless and on time launches
Monitor and report on UX KPIs, leveraging qualitative and quantitative insights to drive recommendations for executive stakeholders