Sr Manager, Translations

McDonald's Corporation•Chicago, IL

36d•$130,434 - $163,042

About The Position

We are seeking a Language Strategy & Translation Automation Senior Manager within the Enterprise Service Management (ESM) team to play a key role in shaping the future of service delivery across the enterprise. In this role, you will establish Language Translation as a service for the enterprise, including Translation automation (leveraging AI-based translation tools) and trusted translations. You’ll work together with the Service Experience Lead and the functional teams to define and govern language strategy across the enterprise, for both system and content languages.

Requirements

Bachelor's degree required, MD preferred
8+ years of experience supporting or driving strategy and planning within large, complex organizations, with demonstrated impact on service delivery, operational efficiency, or experience transformation
Experience in defining & implementing language translation as a service for the enterprise.
Experience with implementing and managing AI-based TMS (translation management systems)
Experience with enterprise service platforms such as ServiceNow or equivalent
Experience in persona-based design, service journey mapping, and process simplification
Comfortable navigating ambiguity and fast-evolving environments, with a proactive mindset and the ability to bring structure and clarity to complex challenges
Strong, professional interpersonal and communications skills, both verbal and written
Highly organized and detail-oriented, with the ability to manage competing priorities and maintain high-quality output in a fast-paced and ambiguous environment

Responsibilities

Define, execute, and govern language strategy, both system and content languages, across the enterprise.
Establish, manage, and constantly improve Language Translation as a service, including trusted translations.
Improve quality, consistency, time and efforts by centralizing the translation process, removing the manual effort and optimizing the translation service workflows.
Implement AI-powered translation and machine translation engines provided by a Language Translation Management System (TMS) to help translate content, webpages, communications, and other documents from one language to multiple languages.
Select, implement, and manage a state-of-the-art TMS that helps McDonald's automate workflows and optimize the translation process.
Leverage TMS to enable and implement capabilities and specialized tools like Translation Memories and Glossaries to optimize cost, speed, quality, and consistency of translations.
Establish a network of proofreaders in Markets & Functions to validate the automated translations and improve glossaries and translation memories
Establish and govern a Community of Practice for Language Translations across the most involved Functions (L&D, Marketing, Comms, etc.)
Enable dynamic translation for end-users’ multilanguage support, reducing the impact of hiring support specialist with specific language skills.
Assist in the development of communications, training, and enablement materials related to translation related initiatives to drive awareness, stakeholder readiness, and successful adoption of design changes.

Benefits

health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance
a 401(k) plan
adoption assistance program
educational assistance program
flexible ways of working
time off policies (including sick leave, parental leave, and vacation/PTO)

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