Sr Manager, Technology Product Management

American Airlines • Dallas, TX

130d

About The Position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! This position is on the Airport Technology Product Management team (Travel Innovation) within the Customer Experience Organization. This role is responsible for creating and delivering on the technology strategy supporting our Baggage and Control Center technology products. The Sr. Manager, Technology Product Management will be leading a team of Product Owners who work with our IT partners to deliver solutions to support our customers and team members through digital channels, airports and the contact centers. This senior leader needs to be particularly strategic, embrace product management best practices, and have experience with stakeholder management across multiple organizations.

Requirements

• Bachelor's degree in related field plus 7 years of applicable experience
• Experience working in a product model that promotes better customer experience
• Experience leading a team

Nice To Haves

• Master's degree in related field with 7+ years of experience in Product Delivery
• Experience determining Product Market fit and defining a Go-to-Market strategy
• Experience with Agile Product Management tools

Responsibilities

• Oversees product life cycle of all products under his/her purview, from ideation to release
• Oversees customer journey/lifecycle/experience across products
• Aids in program initiative prioritization that overlaps or has dependencies across product teams
• Identifies and manages technical dependencies across a group of products
• Leads, mentors and coaches direct reports enabling further career growth and success
• Influences stakeholders on priorities, OKRs and overall Product Group Strategy aligning to portfolio goals
• Communicates regularly with various departments on OKRs, desired metrics, and areas requiring leadership's attention
• Defines the team's product objectives and key results in support of the Product Strategy
• Conducts competitive and market analysis, identifying trends and highlighting competitive differentiators
• Utilizes technical knowledge such as AI, A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
• Uses data to define baselines, measures outcomes, and shares insights
• Proposes resolutions to customer problems, needs, challenges, and opportunities for the product
• Anticipates and clears obstacles for product delivery within the group of owned products
• Presents the thought process on product group strategy, roadmap items, OKRs and planned releases to leaders and peers
• Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio's vision and goals
• Collaborates with various internal team members such as UX, Technology, Finance, Vendors, Risk, Compliance, Security, etc.
• Practices agility in discovering and delivering value continuously

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits from day one.
• Wellness Programs: Tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Air Transportation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees