Sr Manager Tech Support PMO

Dexcom • San Diego, CA

1d • Remote

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Dexcom has been ranked in the Top 10 on Forbes “Best Customer Service” list 2 years in a row. The Technical Support team is redefining how MedTech support is delivered, customer obsessed, technology first and outcome driven. We’re building intelligent support layers that guide patients, providers, and partners through seamless journeys anchored on customer success. Technical Support PMO is the bridge between strategy and execution - driving a disciplined portfolio of programs and projects that improve the support journey for customers and caregivers while strengthening operational performance for frontline teams. Where you come in: As Senior Manager, Program Management – Technical Support PMO, you will own the end‑to‑end PMO operating model for Technical Support, including portfolio intake, prioritization, governance, delivery standards, and benefits realization across all strategic programs in the function.

Requirements

• You are a strategic, systems-oriented program leader who connects future vision to present execution and sees how initiatives interrelate across the enterprise.
• You communicate at an organizational level about strategy, value, and outcomes—going beyond task updates to executive-ready narratives.
• You have strong stakeholder engagement skills and can influence without authority across functions, geographies, and cultures.
• You bring strong portfolio governance and delivery discipline: methodologies, tools, risk/issue management, and change control.
• You are outcomes-driven and skilled in benefits realization and value measurement (KPIs/OKRs, dashboards, and benefits mapping).
• You are comfortable working in hybrid delivery environments (waterfall, agile, and blended approaches) and can tailor the approach to project needs.
• You excel at planning and documentation fundamentals (business case, charter, stakeholder register, RAID log, stage gates, and closure/lessons learned).
• You build transparency and trust through data quality, clear reporting, and timely escalation of risks and decisions.
• You can lead through others—setting direction, deploying resources, and developing talent while creating a positive, values-led work environment.
• You have strong business acumen and can translate operational needs into technology and process requirements that scale.
• Typically requires a Bachelor’s degree with 13+ years of industry experience
• 5-8 years of previous people management experience

Responsibilities

• Own the Technical Support PMO operating model including intake, prioritization, governance cadence, and portfolio health reporting.
• Lead end‑to‑end delivery for a portfolio of Tech Support programs and projects—from business case and charter through go‑live, hypercare, and closure.
• Establish and enforce consistent delivery standards (stage gates, templates, RAID, change control, and documentation hygiene) to improve speed and predictability.
• Build and maintain integrated roadmaps that connect strategy to milestones, dependencies, resourcing, and measurable outcomes.
• Run governance forums (portfolio reviews, steering committees, prioritization councils) and ensure decisions are documented and actioned.
• Drive benefits realization: define outcome metrics up front, track performance against targets, and close the loop on value delivered.
• Lead cross‑functional dependency management across Technical Support, IT, Product, Customer Advocacy, and Operations; proactively surface tradeoffs and mitigation plans.
• Own program communications and executive-ready reporting—translating delivery progress into strategic impact, risks, and decision points.
• Partner with analytics teams to standardize dashboards and ensure transparency on portfolio performance, risks, and capacity.
• Own capacity and resource planning for the portfolio, including quarterly allocation reviews, data hygiene, and ongoing resource alignment with functional leaders.
• Enable change management for new tools and processes (readiness, training coordination, launch plans, adoption tracking, and sustained performance).
• Champion “global consistency, local relevance” by standardizing practices while adapting delivery to regional and operational realities.
• Coach and develop program/project managers, building capability through mentoring, playbooks, and knowledge sharing.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees