Sr Manager - Systems Engineering

Frontier Airlines•Denver, CO

3h•Hybrid

About The Position

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. Low Fares Done Right is our mission, and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline. Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC). Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed. The Senior Manager, Systems Engineering owns the strategy, reliability, and lifecycle of Frontier’s enterprise compute platforms across on-premises and hybrid cloud environments. This role leads the engineering and operations of enterprise servers, virtualization, operating systems, storage, and hybrid cloud platforms including VMware, Citrix, Microsoft Windows Server / Active Directory, Red Hat Enterprise Linux, NetApp and Dell EMC storage, Azure and AWS cloud platforms. The Senior Manager drives platform modernization through automation, infrastructure-as-code, and reliability engineering practices to ensure highly available, secure, and scalable infrastructure supporting 24x7 airline operations.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
10+ years of experience in infrastructure or systems engineering
5+ years of leadership experience in mission-critical, 24x7 environments
Ability to participate in on-call rotations and respond to critical incidents.
Ability to travel up to 20%.
Deep technical expertise, strong leadership, and disciplined operational execution in a mission-critical environment.
Strong expertise with enterprise infrastructure technologies including: VMware vSphere / ESXi, Citrix Virtual Apps & Desktops, Microsoft Windows Server and Active Directory, Red Hat Enterprise Linux, NetApp enterprise storage, Dell EMC enterprise storage, Zscaler ZIA/ZPA, Zerto and Veeam backup and disaster recovery, Azure and AWS cloud platforms.
Strong understanding of: Networking fundamentals and VPN technologies, Identity and access management, Infrastructure security practices, Storage architecture and replication, Capacity planning and performance engineering.

Nice To Haves

Airline, aviation, or regulated industry experience
ITIL certification or ITIL-based operational experience
Cloud certifications (Azure, AWS, VMware)
Experience with infrastructure automation tools such as Terraform, Ansible, or PowerShell
Experience with container platforms such as Kubernetes
Strong vendor and financial management experience

Responsibilities

Own the enterprise compute platform strategy across servers, virtualization, storage, operating systems, and hybrid cloud infrastructure.
Define platform standards, reference architectures, and lifecycle strategies.
Lead platform modernization initiatives including automation and hybrid cloud integration.
Establish secure configuration baselines and hardened infrastructure standards.
Partner with enterprise architecture and security teams to align infrastructure with Frontier’s technology strategy.
Ensure the availability, performance, and resilience of infrastructure platforms supporting airline operations.
Define and manage platform SLIs/SLOs and availability targets.
Drive improvements in incident response, root cause analysis, and MTTR.
Lead enterprise backup and disaster recovery programs using Zerto, Veeam, and storage replication.
Ensure DR capabilities meet defined RTO and RPO requirements.
Oversee monitoring, observability, and operational readiness across platforms.
Drive adoption of automation-first infrastructure engineering practices.
Implement Infrastructure-as-Code and automated provisioning.
Utilize tools such as Terraform, Ansible, PowerShell, and Git-based workflows.
Standardize infrastructure deployment, configuration management, and lifecycle processes.
Reduce manual operations through automation and platform engineering practices.
Lead the evolution of Frontier’s compute platforms across data center and hybrid cloud environments.
Develop strategies for capacity planning and infrastructure performance optimization.
Ensure infrastructure platforms scale effectively to support: Airport technology deployments, Customer-facing applications, Operational airline systems, Corporate enterprise platforms.
Ensure infrastructure platforms meet enterprise security and regulatory standards.
Manage vendor relationships for infrastructure platforms including compute, virtualization, and enterprise storage.
Drive cost optimization through: Hardware lifecycle planning, Hybrid cloud cost governance, Storage efficiency initiatives, Vendor performance and contract management.
Partner with IT Finance and FinOps teams to manage infrastructure investment.
Deliver measurable improvements in infrastructure engineering performance, including: Platform availability targets (e.g., 99.99% uptime), Mean Time to Recovery (MTTR), Infrastructure automation adoption, Disaster recovery readiness, Patch and vulnerability compliance, Infrastructure cost optimization.
Lead and develop a high-performing team of systems engineers supporting Frontier’s infrastructure platforms.
Foster a culture of ownership, accountability, and operational excellence.
Manage staffing, workload distribution, and on-call rotations supporting 24x7 operations.
Promote technical development and collaboration across engineering teams.
Partner with teams across IT and operations including: Network Engineering, Security Engineering, DevOps / Application Engineering, Airport IT, Enterprise Architecture.
Support major airline technology initiatives including airport deployments, platform modernization, and hybrid cloud integration.
Travel up to 20% as required to support operational initiatives and vendor engagements.

Benefits

Flight benefits for you and your family to fly on Frontier Airlines
Buddy passes for your friends so they can experience what makes us so great
Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors
Enjoy a ‘Dress for your Day’ business casual environment
Flexible work schedules that support work/life balance
Competitive base salary
Short-term incentives
Long-term incentives
Paid holidays
401(k) plan
Vacation/sick time
Medical/dental/vision insurance that begins the 1st of the month following your hire date.
The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship