Sr Manager Solutions Delivery

Kforce • Tampa, FL

59d

About The Position

The Sr. Manager Solutions Delivery is responsible for project management oversight of a portfolio of project services and solutions for Kforce customers. They support the Sr Dir Consulting Solutions Delivery by acting as an escalation point of contact and providing direct assistance to Project Managers from the beginning phases of an engagement throughout the delivery of services and solution acceptance for Kforce customers. Additionally, the Sr Manager Solutions Delivery identifies expansion opportunities within the assigned portfolio. Oversee multiple Kforce Consulting Solutions professional services and solutions projects that are in-flight, ensuring delivery of the scope of work, provide support and guidance to the client facing project team leader. Ensure implementation of services that meet or exceed customer expectations and ensure overall customer satisfaction. Optimize existing teams to maintain high level of efficiency and delivery capabilities, motivate, mentor, and develop the team members, and boost morale resulting in a high level of employee satisfaction and retention. Responsible for maintaining an accurate dashboard of all project status for their assigned portfolio of projects . Responsible for post-sale oversight of the delivery of Kforce Consulting Solutions to include, engagement set up, performance management, service level agreement compliance, 3rd party management, service metrics, quality control, security compliance, reporting, and continuous improvement.

Requirements

• Strong communicators, both written and verbal, with great leadership skills and the ability to multitask.
• Develop and manage relationships between teams at multiple levels of a company demonstrating excellent management, written and verbal communication skills.
• Ability to multitask and organize both their time and the schedule of the project, as they often work on various projects and with multiple people at once.
• Strong organization skills are a must to ensure timely deliverables.
• Demonstrate excellent business-to-customer relationships to succeed and build revenue by keeping the customer at the forefront of their mind when developing plans and identifying opportunities to win new opportunities.
• Keen ability to understand dynamic business situations, adjusting and knowing what options are available to implement the appropriate plan changes and proficiency.
• Ability to handle various client situations with professionalism and respect.
• Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations.
• Maintain courteous, professional, and effective working relationships with employees at all levels of the organization.
• Demonstrate strong commitment to exceptional service, leadership among peers, and team and client.
• Possess the ability to influence and persuade to achieve desired outcomes.
• Possess sound judgment and reasoning abilities.
• Develop and maintain relationships with key business partners by building personal credibility and solid trust.
• Exhibit an entrepreneurial mindset and professional image.
• Display exceptional presentation skills.
• Proactively leverage ideas, insights, and relationships to generate new business for Advanced Services.
• Commitment and adherence to Firm's Core Values.
• Bachelor's degree, preferred in Business, or related field and 5 - 7 years of related product/business experience within the IT services or consulting industry or equivalent combination of education and experience required.
• Five years demonstratable experience as a project manager.

Nice To Haves

• Specialized education or expertise in the technical aspects of the relevant solutions area would be advantageous.
• PMP, PMI-ACP certification a plus

Responsibilities

• Oversee multiple Kforce Consulting Solutions professional services and solutions projects that are in-flight, ensuring delivery of the scope of work, provide support and guidance to the client facing project team leader.
• Ensure implementation of services that meet or exceed customer expectations and ensure overall customer satisfaction.
• Optimize existing teams to maintain high level of efficiency and delivery capabilities, motivate, mentor, and develop the team members, and boost morale resulting in a high level of employee satisfaction and retention.
• Responsible for maintaining an accurate dashboard of all project status for their assigned portfolio of projects .
• Responsible for post-sale oversight of the delivery of Kforce Consulting Solutions to include, engagement set up, performance management, service level agreement compliance, 3rd party management, service metrics, quality control, security compliance, reporting, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Number of Employees: 1,001-5,000 employees