Sr. Manager, Solution Design & Services

Ingram Micro • Buffalo, NY

3d

About The Position

Senior Manager, Solution Design & Services (SD&S) (2 openings) About the Team The Solution Design & Services (SD&S) organization functions as the pre‑sales technical arm of Ingram Micro. As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping customer engagement and enabling partner success across our ecosystem. We're seeking two exceptional leaders with a passion for developing people to oversee our 2 core SD&S teams: Build Team: Delivering high‑quality solution configuration and technical build services Enable Team: Advancing solution enablement, business practice maturity, and partner readiness These roles do not carry direct revenue accountability but are essential in driving operational excellence, partner satisfaction, and organizational impact. Role Overview The Senior Manager, Solution Design & Services, will lead a multilayered team that oversees a large, diverse team of technical associates (approximately 40-50 associates in the branch). This leader will cultivate a high‑performance culture, coach managers effectively, and ensure seamless collaboration across business units. You will serve as a strategic partner to internal stakeholders, aligning pre‑sales technical efforts with broader business objectives and ensuring that SD&S contributes measurable value to the organization.

Requirements

• Demonstrated success leading large teams, including managers and technical associates
• Strong coaching, communication, and leadership capabilities
• Ability to hold teams accountable while fostering a supportive, growth‑oriented environment
• Strategic thinker with the ability to connect technical activities to business impact
• Experience in call center operations, technical support, training, customer satisfaction, or MSP performance metrics is highly valuable
• Background in technical pre‑sales, cloud strategy, or partner enablement is beneficial but not required
• Results‑oriented mindset with a focus on operational excellence and partner success
• Requires a four year college degree (or additional relevant experience in a related field).
• Minimum 5 years functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience.

Nice To Haves

• Background in technical pre‑sales, cloud strategy, or partner enablement is beneficial but not required

Responsibilities

• Lead, mentor, and develop a multi‑layered team of pre‑sales technical professionals
• Partner closely with business unit leadership to execute strategic initiatives
• Translate pre‑sales activities into meaningful business outcomes and operational improvements
• Represent SD&S in strategic planning sessions, partner engagements, and cross‑functional initiatives
• Drive performance excellence through metrics, accountability, and continuous improvement
• Foster a culture of collaboration, customer focus, and technical enablement

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager