Sr. Manager Solution Consulting - AMS

ServiceNow•Austin, TX

46d

About The Position

We are seeking an exceptional leader to join our Americas solution consulting organization and lead a team of expert 'builders', passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. The team's mission is to bring cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements. This is a leadership role that requires technical depth, and hands-on customer facing activities. Who you are You are an experienced technology leader with a passion for AI, Data, and Workflow. You know how to foster a culture of innovation, collaboration, and continuous learning. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization. What you'll do Your mission is to lead, mentor, and develop a team of Senior Advisory Solutions Consultants and Architects who will partner with field teams and work directly with customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges.

Requirements

8+ years in technical consulting, solution engineering, or customer facing technical roles
3+ years of management experience, preferably leading technical teams of 5+ individuals.
Deep understanding of AI, ML, integration and emerging technologies with ability to engage in technical discussions with both customers and internal teams
Working knowledge of software development practices
Experience in enterprise software sales cycle and technical evaluation process
Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving.

Responsibilities

Continuously develop team to stay ahead of technology and market trends and evolve sales motion based on lessons learned.
Participate in customer engagements to ensure consistent delivery of exceptional customer experience in partnership with product, engineering, customer excellence group, and global SC team.
Work with Major Area leaders and other stakeholders to identify high-value opportunities and develop targeted engagement strategies.
Drive and develop thought leadership and partner closely with Product Management and Engineering teams to influence product roadmap
Create re-usable components and accelerators for future engagements and contribute to the development of best practices
Drive adoption of AI-powered tools and automation to drive deal velocity, and enhance team capabilities and efficiency
Manage talent acquisition, onboarding, and retention strategies to build a world-class team.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume